@Allegheny posted:However, once you get their attention via email, they are right on it and will try their best to rectify the situation.
In my experience it’s more like IF you get their attention via email. It’s not when everything is perfect that a supplier should be judged, but rather how they handle problems when things go wrong. It’s not just train stuff, but in general Menards has horrible customer service when you can’t simply bring something to a store. But hey, let’s hear more about the “value” from Menards!
