To start with, I find BTO and Big Orange's massive price increases over the last decade......undigestable.
Add to that locomotives that increasingly show up needing work when new, out of the box.....including Vision Line pieces.....that now have to be shipped back to Big Orange....and Big Orange only.
This is NOT money well spent in my book.....even if it is hobby money.
p.s. - if you ship something back to Concord and it sits there...for whatever reason...it eats into your warranty period, increasingly the likelihood that your item will come back to you still needing work....but now out of the warranty period. To me, this is one step away from Fraud.
