With an unresponsive pot, perhaps the little 3-pin JST-ZH harness from the potentiometer to the RSL card is disconnected. If it is a Legacy engine under warrantly, I am assuming that you have an RSL sound card. I don't think you would have separate Railsounds and power boards with headers that could be reseated. If you are comfortable doing so without voiding your warranty, I would recommend that you carefully remove the shell and specifically check that harness.
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