Guys, I make these models to please you all. I personally cannot be an expert in every road name, detail or prototype. But I try to absorb as much as I can and bring that knowledge into production. The criticism we receive is all constructive and I bring it right back to the guys that make these models, to help improve productions and stay in the game. There are many people behind the scenes that help us get details more right than wrong. We are blessed by their willingness to help.
Here are some issues that we all can review.
1. The grills: They didn't use enough glue. After shipping some are coming loose. I am prepared a video from my repair staff that shows how you can easily pop them off and put more glue down to keep them down. We have lots of extra grills in case things go wrong. Of course if you are not into applying glue to a new model, we will accept shipping them back for repair as part of our Warranty.
https://youtu.be/takXoN4enAs
2. Lift Rings: The factory didn't follow our data and drawings. But removing them and putting new one's could possibly destroy the paint and decaling. The location of the lift rings came from the PRR design. They didn't notice that SF was different, and I wasn't there to catch it in time. We are getting new lift rings, prepainted, but still moving them is risky.
3. Window Vent: I reviewed our E7 cab window design and I will see if they can make a bunch of replacement cab windows that will fit the F7s. I agree, they look strange. It was probably one engineers idea to make it cleaner looking and easier to apply the window. I didn't feel it was so bad to ask them to change all of them at the end of production. But I will make windows for those that want to change them.
4. Glossy Paint: The higher the gloss, the more imperfections show up in the surface of the paint. When we put on a satin finish, it really flattens things out and hides imperfections. The models looked a little too glossy to me, but I know it is much easier to grab a can of Krylon MATTE Finish and in 2 minutes you have changed your model from gloss, to satin to matte to dull finish. You can't go more shiny as easily. And when I have asked the factory to change the sheen of our models in the past, they usually went too far into the dull finish and it was impossible to get back to a satin finish. So I let it be this time.
An incredible amount of work went into these models. 7 years of constant improvements in design and manufacturing have made a really nice model. I hope you agree.
The difference between Sunset Models and all the others is that we don't stop when the models are delivered. And if we need to produce some parts to correct something, it isn't a big deal, we just do it. We would want the same for our own purchases. We know you are passionate about your hobby, and we respect that. And recognizing that many of the heated arguments on these threads come from this common passion one should step back for a moment, and let others have their say. It's a great hobby, and we are really happy to be a part of it.
Onward...
Scott Mann
About Manufacturing: I had a very interesting conversation with a young man on a flight from Seoul. He was in charge of manufacturing QC for Google's smart phones. He said they would order 1M phones, but start them in small batches of 20K - 50K. They would find the flaws after releasing them into the market, and then feed that back in changes to production of the next batch. 3 or 4 batches later they could then run the entire production of 1M.
In model trains, you only get 1 shot, 1 run. That's it. So follow up parts are the way to go. Each project is a different animal, with a different set of challenges and surprises. If they did something right on the E7, that was 5 years ago. Many faces have changed or just gotten older, so stuff get's forgotten over time. That's my esplaination. No excuses, just the way it is. And not just us, all the importers face these same challenges.
Cheers. Scott