Lionel Sending Parts | O Gauge Railroading On Line Forum

Jerryc41OGR Forum Member

I posted about the Strasburg set I received with a broken uncoupler on one of the cars. I received this reply from an email to Lionel. Nice!

Good Morning,

Thank you for contacting Lionel. I am more than happy to send that to you. I'll send a couple just so you have them on hand if needed.

Thank you

Kristen

9/6/207:29 AM

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Mike WyattOGR Forum Member DIGITAL SUBSCRIBER

Nice, indeed. Take care of the customer, it costs way less in the long run than finding a new customer to replace the one you already have.

9/6/207:47 AM

bmoran4OGR Forum Member

Glad to see that you reached out and they were able to hook you up with the part!

9/6/209:52 AM

Jerryc41OGR Forum Member

Yes! When they didn't return my phone call, I figured, oh, well. I'm still going to try to repair it, though.

Bill TOGR Forum Member

Now that is excellent CS.

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