On the up side, over the years I have used MTH Tech Support several times, usually talk to Diana and she will stay with an issue until it is resolved and Jeff does the same. I hope I remember the names correctly. As one gets older, names become an issue, called C.R.S. / Can't remember stuff. There is a better word for stuff.
One time I had a major issue with a RailKing locomotive, it needed a new board and they took care of it for free.
To make a long story short, it is a first class operation.
On a side bar topic, I am please that MTH is developing the Advanced WiFi APP at their St. Joseph, Michigan location. Michigan is still a leader when it comes to engineering & design. Every automotive manufacture has an engineering foot print in Michigan.
Thank-you MTH