It sounds like your controller is suspect, especially because you say that it doesn't behave like the others you have. If you put your meter on the raw output from the brick, what do you get? What happens if you plug the 24V brick into one of your other controllers??
It's true that Lionel warns against putting more than 19V on the rails for Legacy and LionChief, and I'm careful not to push it. But I will call them out here for a shortsighted design decision. Many existing prewar transformers put out 24V, as did the Right-of-Way transformer circa 1990. Some conventional locos need that much! The venerable ZW puts out 20V, and the Z-4000 21-22V at open circuit. So Lionel imposed this arbitrary lower ceiling sometime in the last 20 years, giving us one more thing to worry about.
It frustrates me, because using 24V motors combined with a higher track voltage would have yielded a small performance improvement and lower current draw, relative to the 12-15V can motors found in premium steam since the mid-1990s.