I am no authority on repairing these Hi tech wonderful Locomotives, but, before I would send this VL BB to Lionel, I would consider taking it to a local Lionel Authorized Train Repair store. If it's in Warranty, that's different.
This is a Heavy Engine, packaged in a not so user friendly styrofoam container. This engine can shift in transit. It's easy for the number boards to get bent, etc. Now if you only live a short distance to Lionel go there. I really feel a local service center to be your best solution .
I to have this VL BB, it is amazing when it works properly. Good Luck and hopefully you will get this Locomotive up and running .