Your 700E VisionLine Hudson

It has always been my understanding that Vision line engines came with a two year warranty.  You might want to check your manual.

Good luck,

Don

If you are a veteran shipping is free.

I was under the opinion that Vision Line has free shipping also.

YES!!! I just pulled up a copy of a Lionel Vision Line Locomotive Warranty on line.

Lionel Will upon request ot the original purchaser, provide a prepaid UPS shipping label for the return of this product to the Lionel Service Dept.

Good Luck. 

Vision line items come with a 2 year warranty that includes return shipping. These are extra "perks" that come from spending the extra money for VL stuff.

Click on the "service/repair question" heading here:  http://www.lionel.com/ContactUs/

Fill out the form with the necessary info,  and describe your problem. You should hear from Lionel by tommorrow. 

The fault code is likely being caused by a faulty smoke unit fan motor, I as well as many others have had the same problem in other locos as well. It seems Lionel may have gotten a "bad batch" of smoke fan motors a couple of years ago. The smoke unit tests the fan when the loco is powered up, if it senses to much voltage draw it shuts the fan down and the cab light blinks.

Hi all,

Vision Line products come with a 2-year limited warranty. The only Vision Line products that have ever been shipped with electronics that feature the cab lamp flashing diagnostics is the Hudson & Centipede AA sets. All previous V/L products had modular Legacy electronics that did not feature the flashing cab lamp diagnostics.

As a part of the Vision Line limited warranty we will provide a prepaid shipping label should the product require a trip to Lionel service in Ohio. You MUST request an RA prior to sending a V/L or any other product for that matter back to Lionel for service.

Thank you,

Mike

Lionel

MIKE: My VL Hudson is working fine so far, but should it need service OUTSIDE the warranty, does the free two-way shipping still apply?   I am also a US ARMY VETERAN.

Do they require a copy of your DD 214?  Or is this based on the honor system?

Strictly the honor system.  If you respect our veterans, non veterans shouldn't abuse this policy.

You guys are great.  Guess I didn't bother to read carefully the warranty.  And thanks Mike!  My email is in the ether to Lionel.

Bill

I had the same problem.  I did the reset and still nothing, called them up.  Key thing was to have a copy of the receipt

They sent a pre-paid label to UPS it to them.  

Very prompt response and turn around time.

Engine arrived home and is awaiting test run.  Hopefully problem is solved.

John

I'm a veteran, so there would be no abuse by me.

I might be missing something here Chris, but Bill Hudson is referring to the 700E vision line Hudson and so is Mike.

Correct me if I am wrong.

My bad, I skipped over the word Hudson and saw Centipede

I had VL smoke problems, Lionel Fixd it  (3 Times) but it now works great.  Repair was QUICK and free.

Brent

I'm not sure yet, since Lionel has not responded to my request via their website, but there's a possibility my engine might fall into the "3 yr limit" on warranty based on date of manufacture.  I don't know how to read the serial # to determine date of manufacture.  But, didn't this model come out in 2010?  If it was made later in the year I will be o.k.

Bill

I received from Lionel an "RA" number for warranty service.  However, the instruction email indicated I will be paying the shipping cost. A previous poster on here said shipping was free on Vision Line products.  Being a veteran apparently has no impact either.

I'm trying to imagine how much shipping will cost with added insurance for a $1500.00 item.

Maybe I'll just live without smoke.

I don't understand this 3 year warranty??? I don't believe lionel uses the date of manufacture, I believe they use the purchase date on your receipt.

I am also under the understanding the Veterans free shipping is for items while under warranty.

I hope all works out well for you. Regards, Casey.

use this email and tell them it is a vision line do not assume anything.

TALKTOUS@lionel.com

this is an email I received from "talk to us" about using the website;

"If you sent the email through an automatic form on the lionelstore, this department does not handle those emails so I cannot tell you what they may be behind in. If this is regarding warranty work, repairs, or general troubleshooting, we can help you. Please send all correspondence regarding these kind of issues to talktous@lionel.com"

I recommend you call Lionel Customer Service (586-949-4100) directly, and let them know what the situation is.  The "RA" can be issued multiple times, so don't stress that point.  Once you are to the point in the conversation where they are telling you about shipping, tell them you are a Veteran, and at that point they should issue you a Prepaid Shipping Label.  The few times I have needed to send something in, they have been very accommodating when you request a shipping label.

shipping is free for vision line engines

I had the same issue with my VL Hudson. When I called customer service and mentioned I was active duty the return shipping label was e-mailed to me and I shipped it back via UPS at no cost to me. My Hudson came back a few weeks later and all is good with it now. While of course I wish my engine never developed this problem in the first place Lionel did a fantastic, and quick, job making it right again.  -Len

Spoke to soon.Stopped smoking today, hit the reset, lights quit flashing but will not smoke.

Wii contact Lionel Monday to ship it back the 4th time. 

I am very careful when adding smoke, always a cold engine, when the smoke thins I cut the smoke off before refilling.

Brent