Looking for RRTRACK 5. I have a legal copy, but the CD is damaged.

If you still have the license number for your Ver 5, I would email to RRtrack, include your license number, and see if Russ Becker gets back to you with a solution. I had a similar problem quite a few years ago, and Russ got me new copies - just can't remember if a minor shipping type fee was required. Here is the contact website

http://www.rrtrack.com/html/contact.html

Again, its be many years since I contacted Russ, but his email address was support@rrtrack.com back then.

Thanks Med, I tried that. Russ didn’t have a solution that worked.

How bad is the CD damaged? Physical broken or just scratches? If scratches and they are not to bad, you can use toothpaste to polish the surface. I tried this on a music CD and it worked. You can google this technique for more info. Be sure to polish the bottom or reverse side of the CD. The top/obverse side is the side with the writing on it.

FWIW: I had a similar situation happen as well, contacted Russ and we were able to get it worked out.

Steve

There are machines you can have disk polished in and polisher that work perfectly i know someone that can polished your disk n it will work again only costs five bucks I'm in N J ! let me know if you like me to have your disk polished n mail back to you would be glad to help!

Alan

Steve an Alan

I’ve wiped it off and don’t see scratches. I’m pretty sure the program is all on a 1/4” band near the center of the disk. To get The program running I’ll invest the time and $5

Alan, Thanks, I’ll email you an take you up on that idea.

Marty

@Marty R posted:

Thanks Med, I tried that. Russ didn’t have a solution that worked.

What solution did he offer that did not work.  I always thought that RRTrack could simply be downloaded once you paid the licensing fee.  Then you could copy the file to a CD.

Ok, the other side of the story. He wanted me to prove it was broken. I offered to pay processing for a copy on a USB or an emailed/downloadable copy and he wasn’t interested, he wanted the disk back and if he found it had failed he’d respond. If I step back, that seems reasonable, except that it’s software in 2020.... And I’ve spent about as much money as you can on the one product, buying most of the N and O libraries piecemeal as my interests expanded. I’ve also suggested the software to anyone that’s ever asked.   If cleaning the disk as Alan Mancus suggested above doesn’t help, I’ll probably bag the program. I know when I bought the 5.0 upgrade, Russ put my libraries on the disk, so I’m not sure another copy would even work. Loading 4 on a Win10 computer wouldn’t  launch. I don’t remember if 4 was completely incompatible with Win 10. I’m not gonna go back and forth with Russ and maybe need 4 too. It’s not worth it. Software evolves. Products go obsolete. Companies come and go. The request for a zipped 5.0 that I could put my key into, was kinda a last ditch whine, before I move onto SCARM.

Thanks all

Marty,

All valid points.  However:  Way back when, Russ got burned a bunch of times by trusting the "good nature" of the hobbyist community.   That's when all of the very strict policies went into place.   I, too, own all the Ogauge and most of the N and HO.

@MartyR have you checked your gmail email recently. I emailed you via the gmail you have in your profile.

Marty I checked but you did not email about your disk, email me with your phone number and I'll call you ok !

Alan