@Dave Olson posted:It sounds like yours will need to come in.
There are still plenty of known bugs with the APP, but the engine/tender getting out of sync was fixed. So yours likely has a hardware issue.
I'm reluctant to try the 4 digit Cab 3 addressing with my Triplex incase it fries a circuit board.
@Dave 69 GTEL posted:I'm reluctant to try the 4 digit Cab 3 addressing with my Triplex incase it fries a circuit board.
HAHA, never heard of that happening from using a feature.
Better to find out now if there is an issue and get it fixed, then 5 years from now when you can't get it fixed and can't sell it as fully functional.
@Alabama Joe posted:Dave? Sean needs to send in his engine to Lionel for repair, even if it works great with 2 digit addressing?
Yeah, seems crazy.
No way to fix it later, no over-the-air fixes for this stuff.
@Sean's Train Depot posted:HAHA, never heard of that happening from using a feature.
Better to find out now if there is an issue and get it fixed, then 5 years from now when you can't get it fixed and can't sell it as fully functional.
I suppose you're right. I'll grit my teeth and try it.
@Dave 69 GTEL posted:I suppose you're right. I'll grit my teeth and try it.
Look at it this way. If it does break it, it's because of a design flaw, and it has to go back to Lionel to get fixed anyway.
@Dave 69 GTEL posted:It's my understanding that Legacy and below are 1 year and Visionline is 5 years.
Visionline models are 2 years according to Lionel's website.
If I got this right, an operator needs the latest (as of Nov. 12) Cab3 upgrade to run the Triplex using 4-digit addressing; however, with the 990 (CabII) the engine will run fine so long as an operator uses 2-digit addressing.
In Sean's case however, the latest Cab3 (as of Nov. 12) upgrade did not fix the issue of engines running out of sync using 4-digit addressing, but it does work using 2-digit addressing, yet Dave Olson suspects hardware problem and recommends sending it back in.
I cringe at this thought: are the odds favorable that there's a hardware issue with every single triplex and therefore a total recall would be prudent and ethical? While it's anecdotal, the only method I can think of to prove otherwise is if someone reports successful out of the box (meaning not sent back to Lionel) operation using 4 digit addressing via the latest Cab3 (as of Nov. 12) update. Thus far, no review that I've read as reported this success. I honestly hope someone can prove me wrong.
So if this is the case that Sean’s Triplex has a hardware issue that was only discovered using the Cab3, how do you detect the issue without a Cab3? I do not have a Cab3, only use Cab2. Does that mean it runs fine for me (all functional) but if I sell it to someone with Cab3 using 4 digit addressing, it does not have full functionality?
@Paul Kallus posted:If I got this right, an operator needs the latest (as of Nov. 12) Cab3 upgrade to run the Triplex using 4-digit addressing; however, with the 990 (CabII) the engine will run fine so long as an operator uses 2-digit addressing.
In Sean's case however, the latest Cab3 (as of Nov. 12) upgrade did not fix the issue of engines running out of sync using 4-digit addressing, but it does work using 2-digit addressing, yet Dave Olson suspects hardware problem and recommends sending it back in.
I cringe at this thought: are the odds favorable that there's a hardware issue with every single triplex and therefore a total recall would be prudent and ethical? While it's anecdotal, the only method I can think of to prove otherwise is if someone reports successful out of the box (meaning not sent back to Lionel) operation using 4 digit addressing via the latest Cab3 (as of Nov. 12) update. Thus far, no review that I've read as reported this success. I honestly hope someone can prove me wrong.
Without something like a full recall and certificate of repair, it's going to make the resale market a crapshoot on these Triplexes (and maybe other 4-digit addressing locos) as the problems are uncovered by only those that have a Base3.
@John Hon posted:So if this is the case that Sean’s Triplex has a hardware issue that was only discovered using the Cab3, how do you detect the issue without a Cab3? I do not have a Cab3, only use Cab2. Does that mean it runs fine for me (all functional) but if I sell it to someone with Cab3 using 4 digit addressing, it does not have full functionality?
You can't really. Like I said in 2D mode it works perfect, and I have run it a lot. So, you wouldn't know.
Not sure what the hardware issue could be, but it is not fully functional in 4D mode at this point, so I am waiting for Lionel to respond to my TalktoUs e-mail I sent saying the update did not work and get a return auth.
@Sean's Train Depot posted:You can't really. Like I said in 2D mode it works perfect, and I have run it a lot. So, you wouldn't know.
Not sure what the hardware issue could be, but it is not fully functional in 4D mode at this point, so I am waiting for Lionel to respond to my TalktoUs e-mail I sent saying the update did not work and get a return auth.
I am totally confused. 2 digit addressing works, 4 digit does not. Software or Hardware? Send it in or not? I asked Ryan Kunkle to provide an official communication, is this a software or hardware issue? Do all Triplexes need repair or just some? We need a an official response as to how to move forward.
@Alabama Joe posted:I am totally confused. 2 digit addressing works, 4 digit does not. Software or Hardware? Send it in or not? I asked Ryan Kunkle to provide an official communication, is this a software or hardware issue? Do all Triplexes need repair or just some? We need a an official response as to how to move forward.
I agree. How would we determine if it is not functional if we don’t use (have) Cab3 ( 4 digit addressing) ? Running with Cab2 is fine. We normally would test run an engine and if something doesn’t work correctly we would send it in for repair. This is a bit different because all of us don’t have Cab3 to operate it.
I am so glad I did not buy one of these. You would think the price they are now charging this stuff would be caught. I am so glad I have most everything I need because prices are out of my range on new stuff.
Was Lionel able to fix the 4-digit addressing issue?
@sahan posted:Was Lionel able to fix the 4-digit addressing issue?
Mine was sent to Lionel a few weeks ago. I will not get mine to test until after Christmas. But Dave Olson was confident it will be addressed.
@sahan posted:Was Lionel able to fix the 4-digit addressing issue?
Mine was sent to Lionel 10/18/24. It is still there.
Mike
@LT1Poncho posted:Mine was sent to Lionel 10/18/24. It is still there.
Mike
Mine arrived at Lionel on November 18. A month after you.
Sent mine back and did not use four digit addressing Didnt even change the address Used it as 01 After running for about an hour the tender drivers stopped turning and the drivers under the boiler continued to turn Hit reset and it started working Then it did it again and again Ran it awhile longer and when I stopped the engine the boiler wheels stopped and the Tender wheels kept going
Is Lionel going to extend your warranty by the couple of months it's sitting for repairs?
Mine arrived at Lionel on Nov 19th. Still waiting. They have them stacking up I am guessing.
@rplst8 posted:Is Lionel going to extend your warranty by the couple of months it's sitting for repairs?
Extend your warranty? The Vision Line products have a 2-year warranty, I don't think there's any danger of it running out yet. 
I have only used 2 digit addressing.
Several days after I received it, I started getting the odd behavior described by others, randomly.
Since then it has worked with out any problems, and I run it daily.
Once Lionel develops a fix, I will send mine in.
I was hoping Lionel successfully repaired one and sent it back to the owner? I am beginning to think whether Lonel even have a proper solution to this issue? I saw comments on youtube that suggested that Lionel can't repair this problem. I am holding off buying one till someone can confirm that it was fixed properly.
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