Does anyone know if they are still in business?
I have been trying to contact them and receive no response?
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I tried to purchase additional track libraries, and they took my money. However, I never received the links to download the libraries. No luck in 3 attempts to contact them.
@Burl posted:I tried to purchase additional track libraries, and they took my money. However, I never received the links to download the libraries. No luck in 3 attempts to contact them.
Was that recent? I tried to buy the software about 10 days ago, received a receipt but nothing else???
About three weeks ago, yes.
I hope Russ (the owner?) is ok???? If I hear anything I will let you know and if you hear anything, please let me know. Thanks, Jim
I have owned RR-Track for over 20 years. Bought it when there was no other full capability track design software. I am very comfortable with the software, have upgraded to v5 and have downloaded track updates on a regular basis. That said, I have not tried to purchase a new library in years.
I’m posting here, not because of any issues I’ve had, but as a RR-Track user I follow topics that are about the software. And what others have said is customer service is non-exsistant. I really hope the developer(s) are okay, but I would not expect a quick response.
Unless you really want to use RR-Track (I think it is a very good product), there are other programs discussed here on the forum that sound just as good and have much better customer service. Also, you can get good feedback from other forum members that use the product.
The lack of RR-T customer service is sad since the product itself is very good.
OK - As Murphy's Law would have it, after waiting about two weeks and not hearing anything from the company, my disk was delivered today. So, someone is alive and well at RR-Track. Communication or not, I THANK THEM!!!
I hope Burl's track libraries arrive/arrived as well.
CAPPilot - Thank You for the positive encouraging feedback, I have looked forward to buying and using the software for many years and finally got around to buying it. I hope you don't mind if I reach out to you for advice if I get stuck on something???
I agree with CAP - I really like the software, but their customer interface could improve. For example, it’s crazy in 2022 that the only way to get the software is to order it online and then wait two weeks for a CD to show up in the mail. I don’t even own a computer with a CD drive anymore. I realize plug in drives are cheap, but I would literally have no other use for it. I’ve never set up a software download site, so maybe it’s rocket surgery and the old way is justified. But, again, I actually really like the product itself.
If you're looking for service or any amount of tech support after the sale, set your expectations very low. Like everyone else here, I agree that it is a good product, but my dealings with Russ Becker were extremely arduous. He may be a very talented software engineer, but his "trackside manner" is severely lacking.
I have owned the product for about 8 years, and if I can help you in any way, let me know.
“Trackside manner”. Classic.
