RR Track Software

Just a suggestion for you as a software support guy as my day job, I would double check that your putting in the correct characters for the access code. zero vs O, I's 1's and L's, caps / lower case, etc...

The access code as it appears on the jewel case is all lower case, it is all lower case, there is one digit that cannot be mistaken as it is an 8. are you suggesting that I enter the alpha characters as Capital letters?

I would try entering them as all caps to see if that works.

Thank You BNSF-Matt, you hit the nail on the head. What I thought was an l turned out to be a 1. Thank you again. what frustration!!!!! Chooch

Very welcome! glad to help

Back in December of 2013 I had an email exchange with Russ Becker in product support. That email address was support@rrtrack.com. Their website is http://www.rrtrack.com/.

Dean

Now check all of the modules and update where needed.

I see you have it figured out, glad you got things working. 

If you need to contact the RR-Track folks in the future, they will reply to your emails. It just takes them a couple of days sometimes, but you will get a reply. I have emailed them several times and always got a reply. They were able to solve the problems I was having as well.