What's going on with R&S Enterprises of RR-track software

ogaugeguyOGR Forum Member DIGITAL SUBSCRIBER

Since last week I've been calling R&S to get advice on which software(s) I should order. I've called them at 1-717-865-3444 daily at different times all within their posted hours of operation but no one answers their phone, just get their recorded message telling me to leave my message and someone will call back. Is that they way they handle phone calls? With my uncertain schedule I prefer talking with stores or dealers when I call them rather than leave a message and possibly miss their returned message and end up playing a game of telephone tag. Any suggestions for the best time to call in order to actually talk with someone there?

10/23/1211:39 AM

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Rocky MountaineerOGR Forum Member

It's been a long while since I've corresponded with them. But as I recall, most of my correspondences have been via email.

Although it's not my personal preference, a growing number of smaller companies are now moving toward a customer service model where THEY manage the time they correspond with clients. And they find it's much easier to do that via call-backs and email.

Whether that's specifically the case here, I can't say for sure. But I have found the folks at R&S are very responsive whenever I needed to have a question answered in the past. So leave them a message... or better yet, send them an email outlining your question(s). And see what happens.

Hope that helps.

David

10/23/1211:57 AM

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