Help with Menards order

@jwetzel1492

I suspect you are right. They probably picked the singles on accident.

I'm sure customer service is working to get your order corrected. I would give it another day and if you don't hear back, copy guest@menard-inc.com on your email to customer service. That is the most direct email for train-related questions.

I hope this helps!
-Mark the Menards Train Guy

Mark, Thanks for your help.

Hi Mike @Menards, it's been two more days, and I haven't heard anything back since Monday morning.  The email address you posted is the one that replied to me on Monday asking for my order number, but I sent it to them and then they went dark.  If it helps, I'll post the order number here.  My order number was #MCOM36474819.

It should have been:

Qty 1   Part # 2793464   Case of 24 10" Straight O Gauge Tubular Track
Qty 1   Part # 2793470   Case of 24 O-54 Curve O Gauge Tubular Track
Qty 1   Part # 2793468   Case of 24 O-72 Curve O Gauge Tubular Track

I received the case of straight track, but I only received a single O-54 curve and a single O-72 curve.

Also, if you check the order, you can see that UPS weighed the package as 7.50 lbs, which is about a third of what it should have been.

Can you help out with this?  It's over $100 of missing parts.

thanks,
Joel

Ok, I spoke too soon! The tracks arrived tonight. Would have been nice to get an email response, but the tracks arrived, so I’m happy. Thanks!

I'm glad everything worked out!

That is odd that you didn't get an email. All I can do is guess that it went into a junk/spam folder?

-Mark the Menards Train Guy