Skip to main content

I have unfortunately just had my first negative experience buying on our forum after 7 years of good experiences.  I purchased items that the seller stated had one issue but when I received, also had a blown speaker, was listed as having Legacy and it did not.  And to quote his original ad -"Original boxes included except for shipping carton".

 

When I contacted the seller about my concerns, he first told me they were Legacy and module was included but in later email said he was thinking of a different set sold to someone else.  He also stated that since the items were listed at a "bargain price", I should have expected other problems.

But my biggest disappointment, however, is concerning the original box!  The power engine came in a box for the same type of engine but for a different road name.  The seller's response to my concern's over not having the original box was:  "Those are the boxes I received the engines in.  Boxes are just that, boxes.  What;s inside of them is what's important."

I am curious what your thoughts are on the importance of having the original packaging, especially for engines?

 

Thanks for the input,

Don

Original Post

Replies sorted oldest to newest

I would tell the seller I want my money back.  To many mistakes in his ad for him not to know what he was selling.  IMHO his excuses are bogus. If he's in the TCA or LCCA he's obligated to do so.  Doesn't mean he will but it's worth a shot.  If he's within a days drive well, think about it. 

The box being correct is important only if it was supposed to be the correct box. If he got it that way, again his problem not yours.

Last edited by Lionelbill

I like locomotives, not boxes.  But you have been the victim of misrepresentation, and there is legal recourse.

Small claims will do it, but you kind of have to go to his state.  Full Faith and Credit does not seem to work for small claims.  You can get a judgment in your state and attach any possessions he has in your state.

opinion

Yes, the seller was in the wrong advertising the item with OB when he knew, or should have known, it was not.  Ultimately, you can follow various alternatives to make the transaction "right" for you--insist on a price adjustment, return the item for a full refund, etc.  But you must decide what is important for you.    

It seems this one is really two different questions.   If you paid for original boxes you should get them.  Even if it is not important to some folks, everyone that buys and sells knows the that some folks do place value on the boxes and therefore if you say original boxes, there is value to that over saying ' random boxes'.  You should look for a refund or at the least, an adjustment in price.  

As for if I place value in a box?  Slightly, but only slightly, and not for the collectable 'value' that many seem to like.  First, I like to keep boxes so that I can properly store things.  Having had to pack everything up many times in my life, I like to know things are safe when stored and the original boxes are very good for that.  Second, and it may not always be true, but I feel like the sort of folks that keep the boxes in good condition are also likely to keep the locomotives themselves in good condition, so I feel better about buying used in a "like new" packaging with all boxes, manuals, and such.  Oddly enough of the several used engines I've purchased, 2 out of three that did not have boxes had mechanical issues that were not noted by the seller, in both cases stripped gears among other things.  Also, I think there are very few people that trash locomotive boxes.  I know many that do with rolling stock, but most keep the locomotive boxes so It worries me not to have one at this point with any relatively modern engine.  

Hope that helps with something for someone.  

JGL

As for original boxes - it was stated they were included and thus was an expectation the seller set, not that you blindly had. Seller must make this right or completely reverse the deal.

For stating that it was Legacy equipped, the buyer should have been able to verify the manufactured locomotive specs beforehand and if they didn't line up, ask the right questions. However, again, the seller stated Legacy and thus again set the expectation.

As for the blown speaker, it is disappointing, but it is possible to give the seller some benefit of doubt here as long as it generated some noise. However, I would research replacement costs and kindly explain to the seller your disappointment and findings and if they would be willing to cover all or some of the costs.

Bottom line, based on the one-sided story here, the seller is at fault for misrepresenting the boxes and Legacy specifications.

if the box wasn't the one original to the engine, the seller should have stated this. you would have to be living under a rock for the last 40 years not to know original boxes are important to a large group. and a bargain price does not mean there should be problems to be expected....again any problems should be listed by the seller.

Second, and it may not always be true, but I feel like the sort of folks that keep the boxes in good condition are also likely to keep the locomotives themselves in good condition, so I feel better about buying used in a "like new" packaging with all boxes, manuals, and such

I used to feel that way. But with the active empty box market (Postwar & prewar), the box as an indicator of condition is just about worthless. I have seen too many lower grade pieces married to boxes.

If not as described in the add, the seller should refund your money, and you should ship him back what he sent you, at your cost for shipping, but that is it. 

As far as boxes go - - - I learned a lesson when I sold my HO collection to get into O-Gauge, seven years ago. A car with its original box was worth $2.50, and the very same car in exactly the same condition, but without the box, was valued at 25¢. Engines were worth about four to five times more if they had the original box.

Now, for all my O-Gauge stuff, I have kept all the boxes - for locomotives, cars, buildings, and accessories. I have the boxes stored under the layout, and have a list of where each box is located. I have only one car set in its box, everything else is on the layout or shelves.

 

Alex

No Box no Sale.

I have only had good luck selling and buying trains on the Forum. If it was me I would demand a full refund. It sounds to me like this seller can not be trusted and he should have some class and refund your total cost. Again I am surprised that a seller on the forum would be a jerk and give you a hard time and then a story about its what in the box that counts, NO! it's what you said you are selling!

Under these circumstances..you are absolutely right.  Get full satisfaction or full refund...insist that the seller pay the freight too !   For me, it depends on the vintage of the peeze, if I demand an original box or not.  I buy 99% of my PW Lionel without the OB.  Modern trains...just the opposite.  Only ever bought one Locomotive without a box from the "modern era".   I've sold a number of chooches with the wrong, or repro box, but the customer knows this before the deal goes down!

The fact that the box was for the correct type of engine, but not labeled with the correct roadname, should have been noted by the seller. I always mention things like that when I am selling trains. The incorrect road name is of no concern to me in and of itself, since the box will fit the engine properly and protect it, but an honest seller does full disclosure. The rest of the deal, advertising it as a Legacy engine when it wasn't, etc. - that's fraud. 

The lack of a box on a modern engine would be a red flag for me. Newer, scale engines have a lot of little details that are likely to be damaged if the unit is shipped without the correct box. I've bought engines without the box, but only at a steep discount. 

My self I keep ever box for all my stuff and have boxes for stuff that I don't have or will never go back in the box. I never know if I will get an item to go in those boxes but nice to know we have them. 

As for the seller he or she. Shouldn't sell on this forum. I would report them to Richard and have them band if they would not accept a return on item. We don't need that carp pulled here. Should be honest about what there selling.

 

 

BReece posted:

I like a box but it is not a deal breaker however, now that I have a better understanding of Paypal, the 3 % will always be paid.

Brent

 

I don't know the exact circumstances of the sale in question, but worth noting that the gift option is just that, offering no recourse.  Also, as a seller it is a direct violation of Pay-Pal's terms of service to ask a higher fee when taking pay-pal as a form of payment.  To the buyer the price should be the same no matter how they pay, and any losses to the seller in fees should be recouped by raising the price to cover.

  The whole deal sounds like a case of fraud to me, many items mis-represented, and many defects not disclosed, the seller should offer a full refund, including return shipping, it was HIS inaccuracies that lead to the problem.

As the box issue, I will NOT buy an expensive locomotive without the PROPER box any more. I have had enough without box purchases to know that highly detailed locomotives are too fragile to ship any other way. I don't care HOW WELL a seller promises to pack something, a Vision Line Big Boy shipped in anything other than it's original box is just a recipe for damage.

I collect for Enjoyment not Investment, but many people besides myself find value in the proper packaging, and I will not take the loss in value for the missing packaging. If I were to buy without OB's it would be at a STEEPLY DISCOUNTED price, and in person where I was transporting it home, not being shipped.

 There are plenty of other reasons to want the boxes as well, such as safely storing and/or moving the locomotive, these locomotives now days are expensive enough that IN MY OPINION, it is FOOLISH, to NOT keep the boxes. Yes I understand storage can be a challenge, but these are not refrigerator boxes, a little creativity can go a long ways, and the boxes don't need to be stored for convenient immediate access.

To ME, the proper box is Important for MANY reasons, to some others not so much, we each value such things in our own way,

Doug

 

 

I've kept the boxes for most of my modern locomotives but not the rolling stock or accesories.Whilst unpacking new trains for display,  I filled a 20' dumpster with styrofoam car cradles and recycled the cardboard components. The whole collectable box thing is unimportant and overated - to me. I tried to give away 100's of original postwar Lionel boxes with no takers a few years ago. All someone had to do was pay shipping. It all went to the recycling bin. Having an original box is not important to me so I will not pass on a purchase because it has it's original box or not. 

As far as the original poster's dillemma is concerned,the seller should make things right or refund the OP's funds.

Last edited by Former Member

I do expect to pay less for a newish item if the original box is missing, though the box itself means nothing to me, except that it has to come - if shipped, of course - in a box of some kind, so it's nice if there. I do not buy items to resell, though I do sell items (not the same thing). Typically, I save all locomotive and complex rolling stock boxes. Most cars, when taken out and placed on the layout, the box then goes in the trash. I don't like doing it, but, really, get a grip (I say to myself).

The seller mentioned at the beginning of this thread, however, is showing a cavalier and maybe dishonest attitude toward a transaction and the buyer. Common decency makes his behavior invalid.

hah3 posted:

......................

As for the seller he or she. Shouldn't sell on this forum. I would report them to Richard and have them band if they would not accept a return on item. We don't need that carp pulled here. Should be honest about what there selling.

 

 

I'm pretty sure Rich will want no part in this. 

When the Buy Sell forum was added, it was emphatically stated that it was caveat emptor, be comfortable with the person you are dealing with.  There is not to be any kind of "feedback" system, etc.  That is why posts get deleted if they name such.

For 99% of transactions this is fine.  For the one Don had, it seems he was taken advantage of.

-Dave

The person you bought the items from sounds like a real dick. I always ask questions especially items at a lower than usual price. A bargain price should not automatically mean unspecified issues are to be expected. And yes, boxes are important, at least to me. I would not buy anything without the box. Outer shipping carton is nice to have but not a deal breaker.

It's sad that not all online purchases are nice. I just went through a bad experience with a very popular model railroad seller on ebay. I ended up having to file a complaint with Paypal. Paypal came through wonderfully and I got a full refund and apology within two weeks. Since it was originally established, Paypal has saved me a lot of money from bad deals (model train goodies, art, electronics, etc.). Prior to Paypal, I lost many hundreds of dollars to dishonest online sellers. If original boxes are important to you and a seller says they're part of the deal, well then, they're VERY important. You sound like a nice guy. Don't let people take advantage of you. That sounds hard but to let these types get by with this just encourages them in their skulduggery. 

you guys that pitch out the boxes may think you dont need them....for now, but things have a way of changing....i dont buy anything without the ob...                                                                                                 i can understand ogr not getting involved,but the least they could do is restrict his postings for a while,until he gets his act together...Jim

 

Last edited by Jim Berger

The very first lines in the Buy/Sell rules post says OGR will not get involved.

We basically need to evaluate any offer on our own and only proceed if we are comfortable.

Some stuff to look for:

  • Is the seller a regular OGR participant?  Or did he just join yesterday to try to sell (or worse, scam)?
  • Even if the seller is newer, does he have posts anywhere other than buy/sell?  If some one is participating in the Scenery, Electrical, TMCC, etc forums, I'd believe he is a real hobby participant and not just a possible scammer or unscrupulous seller.
  • Back to the posts thing, while # of posts doesn't necessarily track directly to honesty, if there is a single post 3 years ago to join the forum and then the one for sale thread, I'd be weary.  It seems we can't easily search the forum members by ranking or post count anymore with the new format (quite possibly intentional), but even though the "community ranking" was contentious in some ways, it was useful for seeing "members" who registered and then never made a single post.  There are probably thousands of them registered.

 

Even if you consider these and other things, sometimes there will just be disagreements, but the original topic at hand sounds dishonest (as presented).

-Dave

Last edited by Dave45681

Add Reply

Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Ste 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
Link copied to your clipboard.
×
×