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Indeed, a wonderful story!

 

And, I can certainly relate to the 'move the track clip from here to there' solution at this time of year.  We (also a LHS) get lots of folks calling/coming who urgently need 'repairs' to get the ol' train going around the tree.  After all, it was running just fine when they put it away last year, 10 years, 20 years ago.  The first thing I ask of them, is whether they have the tubular track and lockon, showing them the separate items.  "Yep!"  So, show me how you attached the lockon to the track.  Bingo....oh, I'd say about 75% of the time. 

 

I'd like to give them a 'Dinozzo' ()...(not having peach preserves to hand out!)...but their embarrassment-to-relief-to-smiles when the engine then runs just fine, as Amato's showed Mr. Gordon, is worth the 5 minutes.  No charge.

 

What's even better?  That grateful person most often then makes an unplanned purchase.  It's not often worth a lot in a monetary sense, but helping a harried customer have a better day will bring them back.

 

So, who says hobbies aren't good for your health?  I'd say Mr. Gordon, after the year he'd been through, had a pretty good healing of the heart...which is part of what Christmas is all about!  "Happy, happy, happy!"

 

Merry Christmas!

 

Last edited by dkdkrd

Working in retail is always tricky.  Even when the customer tells you what he needs, you have to read him properly to figure out what he is asking for.  The author could have written about the first shop not knowing their business, but he made it about the "Santa Claus" who really did him a favor. 

 

I have found that during my life I have been both a Santa Claus and a Grinch... a lot of times without knowing I had done anything at all.  Here's to more Santa moments during this holiday season.  Happy Festivus to all!

Vincent Amato, who founded the hobby shop by the same name, was a wonderful man and well known in the New Britain and Middletown area. He loved to see people get into this hobby of ours and always tried to help in any way possible. Sadly, he passed away last year. The two stores continue to be run by his son and daughter.

Merry Christmas

Fred Dole

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