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Hey Everyone,

 

As some of you have noticed, over the past week we have implemented a new company website. We hit a few hiccups along the way with site loading speed, etc.

 

I am happy to say that as of this morning everything seems to be corrected and running smoothly. (It has been a LONG week)

 

As a thank you for everyone's patience while we made this change we are offering 10% off EVERYTHING on the website PLUS free shipping on all orders $100.00 or more.

 

The sale will run from today until next Friday August 22nd.

 

To get the 10% off please enter the Coupon Code: nhc10off (All lowercase, no spaces) at checkout.

 

We are running AMAZING prices right now on Lionel O Gauge and American Flyer closeouts so don't miss these added saving.

 

Again THANK YOU everyone for your patience over the past week. We hope you enjoy the new website!

 

-From Charlie, Chris, Neal, Adam, Steve & Bob.

Original Post

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indydanny,

 

We are very sorry that happened. The IT team here has been working very hard trying to get the site fixed. They have been adding products all morning to get through the backlog.

 

The Tinplate car you tried to order was changed from a Pre-Order to a regular item since it just came in stock. This is a $499.99 car that still had the Pre-Order price of $49.99 attached. We caught it and were updating the product as you were ordering it.

 

Again we are sorry this happened.

 

I didn't need it...but I did it anyway...grabbed the Lionel Illinois Terminal SD70ACE for 269.00 shipped. Unbelievable deal.  I always liked that green scheme..been on the fence for a while...was considering the Railking MTH version... but this sale pushed me over.  My first Lionel diesel purchase outside of the Conventional Classics

 

Sunrise

Originally Posted by chipset:

ARGH, I just tried to place an order 'again".....

I received the following message:

"The service is unavailable"

I give up.

chipset,

 

Give us a call at the store 516-378-9594, I'd like to know where you are having this issue, we can take your order over the phone and we will give you the 10%...

 

I just figured out what the issue was.

It is an un-handled error, as unless you login first, you will not be given an option to Login, Create a New Account, or check out as a Guest...it just bombs out with that message of "The service is unavailable".

I just logged in, and all worked fine.

You might want to offer the option to Login, Create a New Account, or check out as a Guest, during some point of the check out process or just create a handled error stating "You Must Login First", if that is to be Nassau's policy.

Otherwise, new customers might just think the site is broken, down or the store is out of business.

I am almost certain that is how your site used to be.

Regardless, I got my pre-order in with you!

Originally Posted by Gromet:

Chipset,

 

We got your Pre-Order Order #1902.

You have another order pending for an MTH MU set, Order #1899. Did you want this? or do you want this or should we cancel it?

Oh, so it did some how make it thru?

Yes, please cancel order #1899, but keep order #1902.

Thanks again for all your help!

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Ste 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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