I did something stupid and now I need tech support from RR-Track. No reply to an email so I would call, but I could not find the number on their web page. Anyone know the number?
thanks
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I may be wrong but I recall reading in a prior thread that RR Tracks support is electronic only - no phone support. Maybe you can post what you did and the problem and folks here can try to help.
Their e-mail support can be very slow. It just depends on when Russ checks his e-mail and feels like responding. Orders seem to get processed much quicker than support.
Greg is correct though... there are a lot of people here who have helped me work through stuff. There is a good chance someone here can help.
I have a new laptop and installed the disc on the new computer...no problems there. I purchased the Ross Track library after the fact, but I can't find it on the hard drive to transfer it the the new computer. When I purchased it I should have saved it to a flash drive...but I didn't.
PR,
Russ would have sent an email with your keys and a download url. If you still have that info, or at least the keys, you can download your library again and reinstall it on the new computer.
Cheryl
I don't remember the details but if you have a version 4 copy installed correctly, you can copy and manually install the component parts. I did this with my Kato HO library and it is working fine. Look for files in your program folder named something like "ross.ini" and rrt4ross.dll.
If you lost your original program disc and/or your serial number, Russ will not look it up for you. He will tell you you need to buy another. Cheryl is right though about the keys. Hopefully you can retrieve them from e-mail.
Regards,
Eric S.
Saline, MI
Russ emailed me the help I needed. I sent the email to info@rrtrack.com
and I should have sent it to support@rrtrack.com.
I created the problem with the software, I appreciate Russ's assistance. My RR Track program is now up and running.
Glad to here you're back to to track planning 
Cheryl
I'm glad you're up and running too. It might be helpful if you care to take the time to go into a little detail about what broke and how Russ helped you fix it. That way if it happens to someone else and they aren't able to get a hold of Russ, then we will be able to help.
Regards,
Eric S.
Saline, MI
