Bachmann: 30 Minutes On Hold

electroliner,

   Do you miss the old Williams company yet?

Sorry just could not help myself.

PCRR/Dave

Did you stop to think that no one is there today?

 

Fred

As I write this the music is playing at the six minute mark. Have it on speaker phone as I type......Attempt #2. Short answer: Yes.

must have been lunch break!!

 

good luck with attempt #2

Nope..got that message earlier.

Years ago I phone ordered some trains from the old Williams. Then I called back a few minutes later to add some more trains to my order. The young lady on the phone was miffed that she had to re-do the order. I suggested to her that I was calling to spend MORE money with her company. That didn't help much.

RoyBoy,

   I know exactly who that girl was, she was really something!  The boss had to keep explaining to her that they were there to make money. 

PCRR/Dave

Update:total elapsed time 44 minutes. Part needed: a truck mount screw.

Answer: Not in stock. 

The irony of this was that this screw fell off the EP5 truck minutes after opening the box...I looked and looked. Back to searching the carpet fibers.

21st century customer service.

 

I to miss the old Williams. I have also spent a lot of time on hold only if and when they answer the phone. I told Larry Harington about it at a show and he has not happy about it. You might try to let him know about the problem.

 

...keep the rails polished...

there is a restoration parts supplier I used to use for my road runner. Never call unless you have a speaker phone. Took over an hour once.

If it was unusual I'd join your outrage...........

But call your TV provider, internet provider, cell phone provider, electric provider or any other company and you more than likely will be on hold as long or longer. I think about an hour was my longest.....I put the phone on speaker and worked in my office. Just SOP in todays business world.

AMCDave: I almost checked LIKE, which I certainly do not. However, I do agree with you 100%.

 

 

and if you're lucky, just a little lucky, when a human does pick up the phone, their accent is understandable...

I have had similar experiences myself so I am kind of used to the possibility of long waits when I absolutely have to contact a company for a part I can't get anywhere else. One time I needed a truck side frame screw to my MTH subway and decided to use plan B and try my local hardware store. I was able to get a screw that worked so I purchased a bunch of them. The screw head was a fraction larger in size and was silver instead of black. Since the screw was not seen from the outside, color and head size difference was not a problem. Bottom line I did not get frustrated with ordering on the phone and even felt good in finding an easy alternative solution.

I don't like the way Bachman does business. I am not sure WHY they bought Willams unless it was to do  what Lionel did with K Line? Did  you know they stopped production of all golden memories trains except the girls set? 

Rob

Seems to be more the norm than not these days with more businesses than ever.

-Greg

I always use the speakerphone so that I can continue my activities while waiting. Then I pick up when someone answers.  The worst is when the machine uses speech recognition. I hate hearing "I didn't get that "

QYB= Quit Yer Bit_h'in, These are not the old days with the old Wms. Back then the only parts available came from salvaged trains damaged in transit. One time I waited almost four months, hoping that someone would screw up unloading a container. Over a period of time they were able to build up a basic parts inventory. I know Larry Harington remembers. He and I exchanged emails and talked many times.

 

God Bless,

"Pappy"