Sent my ps3 r-33 motorized subway car to MTH for warranty service two days before Christmas.
Received it back from LHS almost three full months later on 3/31, didn’t inspect unit at LHS because guy behind counter was eating a late lunch and it was closing time.
Opened unit Easter Sunday to show off to family and.... electrocoupler mount that wasn’t broken when I sent the unit in hanging by the wires with one screw and no spring in bag.
The only thing that makes it worse is that all the broken bits weren’t in the shipping bag, which tells me it was sent back to me broken and without being inspected by MTH or my LHS.
the only thing that makes me feel like a bigger loser/idiot/sucker was the release of smart phone app. about a month after I purchased TIU and MTH remote brand new from same LHS.