Skip to main content

On November 20th I received the MTH Railking Alco RS 3 Delaware and Hudson (30-20021-1).   I unboxed it and placed it on the track.  I have a DCS Commander, so I powered up in DCS.  Two clicks of its relay indicated to me that the unit had detected the watchdog signal.  But all I got was an error message when trying to add the engine to the Commander.

 

After several attempts to add the engine I put it on the battery charger.  Two hours later I tried to add the engine to the Commander again, but no luck.  I did a system reset on the Commander, to ensure the Factory defaults were in place for controller and engine.  I could then add the engine and assign it a number.  The engine started, lights came on, and it lurched along the track for 30 seconds, then quit.

 

It now does not respond at all.  When DCS is first selected, there is now a single dull relay click, instead of the two clicks I'm accustomed to with an MTH engine.  I get Error messages every time I try to add the engine To the Commander.  I swapped the battery out, put a BCR in, no change.

 

I will be calling MTH Service this morning.  After a month in the hobby this will be my second experience with MTH service, and my first return for service (I have a Proto 2 NW 2 that I can't adjust the volume on, but it runs).  I will see what happens next.

Last edited by Rick K.
Original Post

Replies sorted oldest to newest

Rick, it can be frustrating especially since you are new to the hobby. We have all been there and it can make you want to call manufactures and vent a bit. 

 

Hang in there. There are just way to many great things about this hobby to let any one thing drive you crazy, and a new out of box dead engine is the main downside for many. 

 

Best of luck getting the Alco working soon. MTH isn't the fastest in turn around time but they will make it right. If you call and tell them it's brand new and dead and it has to go back, ask for an " expedited RA", it will shorten the turn around time. 

Rick K.,

 

Sorry for your bad experience with this engine. Nothing is more frustrating then having to send something back right out of the box.

 

Please keep us updated on how MTH responds. As our trains get more sophisticated, the manufactuer's handling of the customer's experience with resolution of service issues in my opinion is going to win the market share race. 

 

I have kept clear of some manufacturers for this reason already. At times I have wanted to purchase a product but hesitated due to past service experiences.

 

I hope your engine is back soon and running perfectly.

 

Happy Thanksgiving!!

Before contacting MTH I took the shell off the engine (at the recommendation of my local dealer) to check for loose wires.  No wiring problems found.

 

However, on the right side of the engines lower printed circuit board I found burn marks on the circuit board, the deck below the board, and on the inside of the engine's shell.  Either a component I could not see on the circuit board failed, or something came into contact with the imprinted circuits and created a short.  The engineer handled the fire expertly, shutting the engine down and evacuating without further incident.  Damages were minimized as a result.  I gave him Thanksgiving off.

 

I called MTH and the Service Rep and the Technician I spoke with could not have been nicer.  The service rep offered that this will be a priority repair, since the engine failed right out of the box.

 

It is on its way to Maryland via UPS ($18.00), and is expected to arrive there next Tuesday.

 

I look forward to finding out what occurred, and receiving a running engine back in three to four weeks.

 

Rick

Last edited by Rick K.

Just logged on to the MTH website and checked their "track your repair" section.  The repair to my RS 3 is complete, a failure of the DCS printed circuit board.  The locomotive is now awaiting return shipping.

 

So far everything that I have seen from MTH service has been openly supportive.  They've done the best they can over the phone, and are backing it with quick turn service and a system that provides good visibility on status of repair.

 

Looking forward to receiving the RS 3 back.  My Wife has now asked for a train under the tree, so I need the motive power.

 

Rick

Post
The DCS Forum is sponsored by

OGR Publishing, Inc., 1310 Eastside Centre Ct, Ste 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
Link copied to your clipboard.
×
×