LionScale Box Cars - Great Service from Lionel Customer Service!! | O Gauge Railroading On Line Forum

VinceLOGR Forum Member DIGITAL SUBSCRIBER

I arrived at Lionel Customer Service around 10:15 am this morning with 8 damaged LionScale Box Cars. There was a bit of a communications mix-up, and Customer Service was not expecting me. But, no matter, Dean and his staff went out of their way to get my box cars in shape. Dean had to send someone over to the main Lionel building to get the needed parts brought over to Customer Service. He personally performed the replacements of trucks and frames on my box cars. By 11:45 am, I was on my way home with 8 repaired box cars.

Thank you very much to Dean and his Customer Service team. thumb

6/6/176:12 PM

Original Post

jim sutterOGR Forum Member DIGITAL SUBSCRIBER

Nice story. This is the way customer service should work. Not just today, but everyday.

6/6/177:28 PM

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