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I have the same issue with with a GP-38 proto2. I bought it second hand cleaned it up and replaced the battery with an engerizer 8.4v rechargeable. It ran great and then the sound stopped working.
I checked the speaker with my meter and its at 16 ohms. I did like you did and first tried doing a feature reset a few times. That didn’t work so I did a factory reset with my dcs remote. And nothing. It will run just fine. Couples fire, lights work smoke unit works. Just no sound. I’m wondering if the speaker amp is fried.

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