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Not sure if this is a true Dcs issue or just a mechanical one.  We have a proto 2 scale gg1 which used to operate just fine.  This year, however, its pantographs will not operate.  I tried manual mode and auto mode with no luck.  Also, I can hear that the pantograph motors are not moving. 
Any ideas.  I already tried factory reset, and the engine runs just fine, except for the pans.
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Barry and G

The pans are not locked down, I've removed them so I can see the tabs that move inside the body of the engine. Nothing's moving in there. 
There is a panto track switch under the engine, but it contorts pickup from overhead catenary.
I'm wondering if a dead battery is making the factory reset not take?  
I'll see of I can charge it up a bit. 

Thank you, I'll report back.
Once again, thank you for the help, but I'm afraid the engine's pans are still not working.  Battery is fully charged and sounds remain on when track power is turned off.  I tried a factory reset.  I also searched for a pantograph on off switch, and although the ep3 has one the gg1 does not. 

Any more ideas on what we should do next?

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