NorthLima Train Works

They are now selling on ebay, they respond rather quickly.

From their website, I've had long waited on replies.

Chris, do you know what is their Ebay name?

Ray

Rayin"S" posted:

Chris, do you know what is their Ebay name?

Ray

Lioneltrainparts2009

Thanks Chris

Ray

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I too went on eBay and can't find any items from them using Lioneltrainparts2009. I hope someone from the company would spot this and answer our questions.

They have only been posting sporadically. North Lima Train Works does not appear to be putting their parts catalog up on EBay as some other parts suppliers have done.
They've offered some good deals, I've picked up a few items.

BobbyD posted:

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I think you are over-characterizing the relationship there.

Lionel sold what was left of older parts back then so they would not have to deal with it.  It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business.  I'm sure when they originally sold off these parts, there was at least some decent level of evaluation to see if NLTW would be a good fit in terms of being able to satisfy customer needs, but that was a long, long, time ago. 

To the best of my knowledge the only connection today is the reference to some parts being "available from NLTW".  I look at that as a bread crumb that is a step better than just seeing "unavailable", but it's just a possible shot at a part, not a guarantee.

I ordered some items from them on a few occasions in the past, but nothing recently.

-Dave

Dave45681 posted:

BobbyD posted:

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I think you are over-characterizing the relationship there.

Lionel sold what was left of older parts back then so they would not have to deal with it.  It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business.  I'm sure when they originally sold off these parts, there was at least some decent level of evaluation to see if NLTW would be a good fit in terms of being able to satisfy customer needs, but that was a long, long, time ago. 

To the best of my knowledge the only connection today is the reference to some parts being "available from NLTW".  I look at that as a bread crumb that is a step better than just seeing "unavailable", but it's just a possible shot at a part, not a guarantee.

I ordered some items from them on a few occasions in the past, but nothing recently.

-Dave

While I have no idea who set up the deal nor why, though if you are going to list someone on your parts website as a source and they are impossible to communicate with it completely reflects upon your business.

I think your line "It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business." It seems no one cares but they do have influence, if they are unresponsive to your customers just remove the references. There've been items I'd like to get, at this point it's not worth the grief anymore.