today i got 6208339650 PILOT / AC-6000 / FRONT W/ PLOW / SILVER / AT&SF via priority mail but the part was broken in the package will it cost me money for a replacement. the area in the photo with an Arrows pointing to them are broken
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Call them first thing tomorrow and I am sure they will make it right. I know how frustrating it can be when something is not right but I have always been taken care of so just give them a call.
do you have the number so i can call lionel ??
Originally Posted by Captaincog:
Call them first thing tomorrow and I am sure they will make it right. I know how frustrating it can be when something is not right but I have always been taken care of so just give them a call.
By Phone or Fax
Phone: 586-949-4100
Fax: 586-949-5429
Lionel Customer Service
I work part-time at the Lionel Customer Service Center in Canfield, OH. There is currently 6 in stock. Phone number is 586-949-4100 (Michigan, but rolls over to the Ohio facility).
This is the first time this ever happen to me will I have to pay for the replacement
If it was broken when you got it, I don't think you would you pay for a replacement?
What really has me scratching my head is why you didn't go straight to Lionel to begin with? You ordered a part from them surely you have the information to contact them directly.
Originally Posted by flemming:
This is the first time this ever happen to me will I have to pay for the replacement
quote:What really has me scratching my head is why you didn't go straight to Lionel to begin with?
I'm scratching my head as to what a damaged pilot assembly has to do with command control??
Originally Posted by chuck:
quote:What really has me scratching my head is why you didn't go straight to Lionel to begin with?
I'm scratching my head as to what a damaged pilot assembly has to do with command control??
I am not sure flemming understands the different forums.
