RR Track 5.0 Help

Joe:

I am not a computer expert by any means - it may be because the new computer has a different "ID code" that on startup the software queries and does not recognize. Does the software ask you for a product code that came with the disc? Or does the software simply fail to start up?

If the first ask RR Track for your product code or a new one (not sure if the codes are specific to the disc they come with).

If the second your hard drive may have been more cooked than you realized. I would be interested in knowing if RR Track would send new software.

Joe

I had a similar problem many years ago when trying to reinstall it on a new computer but I couldn't find the original disks. I was able to buy replacements disks. I think it was $20

Doesn't solve your problem of getting in touch with them but if you do this could be a solution.

Thanks for your comments.  The program starts, but says something like, and I am paraphrasing, "This copy is illegal. You need to enter the program key".  I searched and could not find the original disk.  I installed the program maybe 5 years ago.  I purchased over $200 in software between rrtrack 4 and rrtrack 5 and library add-ons.  I think it would be fair for me to pay for cost of disc(s) and shipping.

Anyone know a phone # for RR Track? 

Again, thanks for your input.

Smokin' Joe

jsaluzzi42174@yahoo.com

Check your emails for a program key.  I had lost my code and Russ emailed it to me.  He actually responded to me the same day.  I had all my order info.

Jan

I contacted them a couple years ago, different problem, it was with a new library I had purchased. They were not prompt, but did eventually reply back to me and they did fix my problem. I never got a phone number for them.

And FWIW, I just got a couple of current, new train magazines and they had adds in them for RR-Track, so it appears they are still in business. Maybe try emailing them a second time?

Thanks guys for your suggestions.  I just sent another email to R & S.  

BTW I am installing a Mill house River Studio's wonderful 34 inch indexing TT along with Brennan's fantastic 3 stall roundhouse.  I will be posting in the near future regarding these.

RR Track is an advertiser in OGR.... they have a half page ad in the latest issue with a phone number..

good luck..

I need to read a bit more carefully, thanks for the tip on the phone number being in the ad!

Folks:

I got resolution regarding my problem.  After my second email, Russ of R & S contacted me and offered a solution.  Evidently, there is an upgrade disc available for $55 plus shipping.  Order information for this disc is on the website, but you have to really search for it.  I copied all of the RR Track 5 files along with the corresponding library files that I saved from my old HD to the destination folder in windows.  I installed the program to that folder.   Now, everything works and I haven't lost any of the ad-on libraries.  I am contemplating a very safe spot for my new upgrade disc-perhaps my safety deposit box.  

A word of advice, protect your RR Track  install disc and don't expect any mercy from R & S.