WTIU -- AIU and TMCC connection problems. Anyone else have these problems? Any solutions? General WTIU comments; MTH are you listening?

1. and 2.  No, not had the chance to try those yet.

Other comments: I've found that after changing states (power, connections, etc), the app does not find the change the first attempt to access the new addition.  Hit the refresh button in the upper left again (circular arrow).  Switch screens and come back and hit it again if that doesn't work.  I am coalescing on thinking we'll all get very familiar with that button.

Secondly, that little wall wart that came with the WTIU is mandatory, but not exclusive.  You need it to power the WTIU and that's all it does.  You need another power source into the WTIU inputs (usually, but no longer has to be, Fixed 1) to power the related output.

I'll be able to relate my experience with your problem #2 in about a week when I can test things out myself

MTH has identified the issue with connecting more than one AIU. They are working on it and it should be addressed in a future firmware update.

The cable for connecting the WTIU to a Lionel Base is coming later. As is the cable to tether the DCS remote.

Thank you for the information.

I spent many hours bashing my head against a brick wall trying to determine why my WTIU would not operate my AIUs.  In my view, MTH should have beta tested the WTIU on a large layout, e.g. YouTubers' layouts, and made the cables available before offering the unit for sale.   Furthermore, rather than stating the cables will be available at a "later" date, MTH should announce a specific or at least approximate date.  Also, MTH should post information about the promised cables and the WTIU/AIU software problem on its web site and in the daily e-mail product announcement e-mails.  I think that MTH needs to improve its customer service.

Anyone had an update from MTH on the AIU issue?

@RockvilleBear posted:

Thank you for the information.

I spent many hours bashing my head against a brick wall trying to determine why my WTIU would not operate my AIUs.  In my view, MTH should have beta tested the WTIU on a large layout, e.g. YouTubers' layouts, and made the cables available before offering the unit for sale.   Furthermore, rather than stating the cables will be available at a "later" date, MTH should announce a specific or at least approximate date.  Also, MTH should post information about the promised cables and the WTIU/AIU software problem on its web site and in the daily e-mail product announcement e-mails.  I think that MTH needs to improve its customer service.

I think that both MTH and Lionel need to consider shipping a product after it's actually finished.

And I would add, not to discontinue production of a critical operational product until the new replacement product is finished and ready to ship.

@Richie C. posted:

And I would add, not to discontinue production of a critical operational product until the new replacement product is finished and ready to ship.

Well, covid didn't provide many options for any company large or small to continue regular production of "critical operational products". Needless to say, many other industries received preferential treatment as their "critical operational product" was far more important than toy electric trains.

I'm running 3 AIU's with 2 WTIU's without issue. Not sure where the problem lies. Using an Android tablet for the DCS app. Issue I am having is I have to connect both of my WTIU's using the WPS button EVERY time I power them up. This is hard when they are under a layout, and I'm old. Seems like this WTIU is all over the place with issues.

Mike

@RockvilleBear posted:

I think that MTH needs to improve its customer service.

Or what?

Presently there are no significant consequences to them not doing so.

MTH decided to go cheap in developing the software, as most manufacturers do nowadays, relying on their customers to be patient as bugs are found in the field and fixes for them are released over time, and relying on those same customers to be their development testing team.

You would probably say in response that they will surely pay the price for being so short-sighted and overly thrifty, but there will be no significant consequences.  Just as with most smartphone apps, at least one brand of modern automobiles, and the stuff employed in other hobbies, today's customers have learned overwhelmingly to accept these shortcomings within their modern software.

It's a given.

Mike