IMO, all customer feedback is valuable. It is hard for me to believe that Lionel is only looking for a pat on the back, though in the short term that would be their desire. They would like to rally support and desire for their newest offering.
Into the future they need to be aware of any improvement gap. I am sure most Lionel defenders are just trying to show their support for Lionel, as sure they should. The criticism of the quality of the video, though most probably accurate, could hardly be reflective as a negative view of Lionel.
As far as feedback from me other than my black smoke desire, if Lionel wishes to ask 3rd Rail level in prices, they should also aim at 3rd Rail level of detail and accuracy to prototype. Sure, gadgets have a significant value. And yes, it could justify higher cost, but couldn’t Lionel also try to capture some of the 3rd Rail market?