Just wanted to send a well-deserved shout-out to Ross Custom Switches for terrific customer service!
I called RCS this morning and actually spoke to a live person. No voicemail... no annoying voice-recognition or menu-based system... but a real live person. Frankly speaking, I've almost forgotten what it sounds like to have someone ANSWER the phone and say, "Hi, this is <insert name>. Can I help you?". Not only that... in this case, it was Steve himself who answered the phone.
I explained that I was only looking to just order a few Rossbed items today, as I was working on a small test project before placing a much larger order if everything worked as planned. He was more than happy to take the small order, and a few hours later I received an email from UPS indicating that a package is due at my doorstep tomorrow afternoon. YES!!! 
I've talked with Steve on other occasions, and each time the conversations are always pleasant and professional. Questions are always answered politely, and no question simple or complex is ever treated like it's an annoyance... and there's never a rushed feeling to end the conversation. In short, it's a prime example of what customer service "should" be nowadays... just as it was years ago. Real people -- in this case the company president -- talking in real-time on the phone (or in person at shows) with a client. What a refreshing experience!!!
Once again... Thanks Steve for all your help today. Very much appreciate it... and I look forward to using the Rossbed product.
David
