Christmas Gift - No Refund or Exchanges?

quote:

Originally posted by vs1999:
Hi guys,
I finally got a receipt mailed to me.

quote:

Originally posted by vs1999:
As far my husband not liking the train, lesson learned, he needs to buy his own trains in the future.

quote:

Originally posted by Gandalf97:

quote:

Originally posted by Mike Norberg:
I have never heard of Hobby Station until today(this thread).

In light of all the bashing, I thought I would give them a try.

I went on line and ordered a small item, just to see what would happen.

The transaction was painless. The Order Confirmation (same as a receipt) was in my mail within a few minutes.

I'm planning on calling my insurance agent and asking if printed e-mail messages are as good as a receipt when it comes to claims. You can type *anything* into a word processor and print it so I would be really surprised if they told me it was good.

quote:

Originally posted by vs1999:
Hi guys,
I finally got a receipt mailed to me. It was only because I took some advice from someone here and called Lionel. They gave my information to the area sales rep. and within an hour I received an email from Hobby Station, telling me they have been out of town, and will mail my receipt that day.
Two days later I received it in the mail. It is typed on their letterhead so I'm assuming it will be accepted for any warranty work.
Again, I appreciate comments from everyone, and hope that Lionel has recognized a problem and will advise them to change their policy concerning receipts. As far my husband not liking the train, lesson learned, he needs to buy his own trains in the future.
Thanks to everyone who contributed and I hope it will help someone else in the future.

I was searching  for information on Hobby Station. I ordered a Lionel Engine a week ago 8/14 its 8/21 today.The money seen charged on my card.

Got the confirmation letter and nothing else from them, no shipping information, I e mailed 3 time, called twice all with no reply back. Fax machine number on site not working.

Basic customer service

Order  confirmation

Shipping  confirmation

Receipt

Shipping tracking e mail

So what the issue with this business? They seem to take the order fast but slow with everything else. feeling like I been taken.

Steve

I wish I had found this thread before I ordered a ZW-L this past Wednesday and have not had any communication since the order. Called and emailed for shipping info and no reply.

I received the zw-l today. After I pushed the issue with the cc company they stayed in contact and updated me on order status and shipping. I would order again, you just need to verify stock status before you order, don't trust the website verify via email.

" I would order again,"

And that folks, is why a business with crappy service and policies, stays in business and keeps raking in the money. People just do not seem to learn.

If you had found this thread, you probably would not have ordered. You found it, and after crappy service and extra work, would still "order again?"

I rest my case.

vs1999, glad to hear you finally got that receipt, now you have options if you wind up selling or trading it here.

Your husband is a lucky man, my wife tolerates my hobby but won't contribute to it...she has however claimed an engine and car set as hers{funny how that works-huh}.

I make a list of things I want...and she laughs at it.  

a low price means nothing without good customer service, especially with model trains and their crazy warranty requirements.

Please.....read my post above.

Greg

(read it again if you read it the first time!)