With all the complaining that goes on about MTH's service department, here's what just happened with a repair I needed...
My L4b Mohawk broke last weekend (November 10th).
I called MTH for an RA the following monday (the 12th), and shipped it late wednesday. It was logged into their service department last friday (the 16th).
It was on my doorstep today, fixed (tach reader failed), and running like a champ in my basement as I type this... a 3 day turn around. I'm quite impressed.
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Now I know the world is ending!!
Alan
Justin...glad you had a better experience. My SD70, in since mid-late September for cracking and pealing paint has yet to be returned to me.
There is a bigdifference between repainting a shell and replacing an off the shelf component. I think that we need to give MTH Jeff Strank and his guys a big thumbs up for this experience. If we are going to be critical for every delay, we need to be complimentary when we see service like this.
Stepping off the soapbox now 
Awesome news. Especially since you will most likely be running some trains on Thanksgiving. Great.
There is a bigdifference between repainting a shell and replacing an off the shelf component. I think that we need to give MTH Jeff Strank and his guys a big thumbs up for this experience. If we are going to be critical for every delay, we need to be complimentary when we see service like this.
Stepping off the soapbox now
Not when they have probably a thousand or so in their facility that came in RTR sets, separate sale, etc. It is a Railking Imperial SD70. Since that is the case, you'd think it would go a lot faster since it doesn't really make sense to send it back to China to get repainted when they could pull one off the shelf and be done.
it doesn't really make sense to send it back to China to get repainted when they could pull one off the shelf and be done.
Is that what they actually did? If so WOW pathetic.
Jeff Strank and company are working feverishly to significantly improve turn around time...and this is another example how well they are starting to accomplish this major undertaking. No bashing needed.
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