Recently, some folks have shared their frustrating experiences with Lionel's service department during what is, admittedly, the very busiest time of the year for Lionel service. I empathize with their frustration.
My own experience, even during this crazy time for warranty work, was very different. Perhaps it shows that the frustrating experiences, while a real pain, are not necessarily what everyone is experiencing. I don't know. But people are more prone to share negative experiences than positive ones.
Here's my own recent experience:
My Legacy SW7, about 10 months old, stopped running and blinked the diagnostic code for "main drive motor stalled." I called Lionel service on Friday afternoon, Dec. 27. After a short wait, I was connected with Katie. She said I would receive an RA before the close of business. I did.
The following Tuesday, Dec. 31, I FedEx'd the engine to Lionel. It was delivered to Lionel on Friday, Jan. 3. On Jan. 29 (26 days later) the engine was back in my hands--and runs great.
I suspect--and I hope--that I wasn't the only one with such an efficient service experience. In any case, I'm very pleased with my recent experience with Lionel's service department.
