I have had a very positive experience with MTH service that has been almost two years in the making!
I’ve owned a Premier UP Veranda Turbine (PS1) for about 10 years. After finishing the track for my very first O-Gauge layout I found the engine had a tendency to derail going around O-72 curves. Researching the problem online I learned that this was a design issue with this first generation Veranda Turbine and that MTH had a “kit” of replacement parts to eliminate the problem.
I contacted MTH in May of 2016 and after a back and forth exchange of emails with Midge she came back in August stating that she located two of the subfloors that I needed and that she would send them out to me free of charge. The replacement parts arrived in September. And there they sat under the layout until March 2018 when I had a change to change them out.
The modification was straight forward and took me a little more than an hour to implement. The engine runs like a champ and tracks beautifully around my custom Gargraves curves and through the Ross switches. While I had the shell off I also took the time to change out the battery to a BCR.
