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I received the red 400e this afternoon.  Looks real nice but it did have a paint chip on the bright red right where it met the dark red.  Kind of dampened my excitement...have no fear dealer/MTH are taking care of it for me. Most folks may have let it go... When I buy a new train.. I do expect it to be cosmetically flawless...especially tinplate.  How many of you folks have the same expectation? I can't stress how happy I am that its being resolved. Here's a photo. Enjoy!  Sunrise

 

 

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Originally Posted by Sunrise Special:

Most folks may have let it go... When I buy a new train.. I do expect it to be cosmetically flawless...especially tinplate.  How many of you folks have the same expectation? 

 

I, too, share your expectations.  I expect trains I buy to be cosmetically flawless.  Received an O gauge model recently (a switcher) that has a paint chip on one of its steps.  I'll get some paint and touch it up myself, but it's always a bit of a disappointment to find something brand new that's less than pristine.  Fortunately, I've found that the vast majority of trains I have bought have had no cosmetic defects. 

I can't blame you at all. I feel your pain. I finally took the plunge into Standard Gauge. I ordered the set with the 318 engine and the coal cars. It arrived with a paint chip near the front coupler. It ran flawlessly. I called the dealer, they offered no assistance, even for touch up paint. MTH was very nice and said I could ship it and they would take care of it, but it would be about two months. I decided to keep it and will begin to search for a close match. It did ruin the moment. I just ordered the army train, and I do worry about paint flaws. Glad you are getting it fixed. 

 

Bob

Originally Posted by Sunrise Special:

........... Most folks may have let it go... When I buy a new train.. I do expect it to be cosmetically flawless...especially tinplate.  How many of you folks have the same expectation?

 

 

I personally don't have any tinplate yet, but for any trains I purchase, yes, I expect the same as you.  Unfortunately I have had to reject a few locomotives due to cosmetic defects in recent years, some of which I never was able to get a better specimen to replace the messed up one. 

 

The most horrendous examples were when either engine wrapping paper/plastic or styrofoam was applied while the paint was still wet.  That may be in the past now (I hope), but it was a bit of an epidemic (at least for my purchases) right around 2 years ago.

 

-Dave

 

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