Legacy remote touch screen stopped responding to touch after smoke fluid accident

Well you may get lucky and they won't charge you as these units seem to have an unlimited warranty BUT, since it was self inflicted they may have to charge you for the repair.  Not sure what the cost would be.

Just to be clear, there is no smoke unit in the Cab2. .  Let us know what Lionel says.  

Simple fix-use a smoke fluid extractor on it.

rockstars1989 posted:

Simple fix-use a smoke fluid extractor on it.

Not sure how well that would work, it could be worth a shot but it might make things worse. I'll consider it if I don't hear back from Lionel.

What you've done is likely damaged the Zebra Strip that joins the LCD panel to the circuit.  If smoke fluid got in there, nothing short of either cleaning and/or replacement is going to solve the connection issue.

Elastomeric connectors, aka Zebra Strips

So pretty much I will need to get a replacement remote from Lionel, since it would be too much work to have them replace the entire touch screen and clean out the remote.

I'd just send it back and see what they do with it.  It really wouldn't be a big deal to clean it out once you have it apart.

I did clean and dry it out once I got home on Friday (the day of the accident). But I did not go any further than drying the back of the PCB (with the back cover off), I took the 2 screws off that held the PCB in place, and once I saw all the ribbon cables that were connected to the PCB. I did not go any further and put the remote back together.

Update, I called the service center today and I got an RA. They told me around 6 - 7 weeks turn around time and around 100 dollars for the service.
I guess contacting them by Email is not very reliable, since I hadn't gotten a reply from them in over a week from my first E-mail.

I guess the extended warranty doesn't extend to dousing it with smoke fluid!

gunrunnerjohn posted:

I guess the extended warranty doesn't extend to dousing it with smoke fluid!

Yeah, most electronic items nowadays are not covered in terms of liquid damage of any kind.

So it's been about 2 months since my remote has been at the service center and I didn't have any updates during that time. I gave the service center a call on Thursday and to my surprise it was fixed and ready to be sent back.

Total cost for repair, including taxes, was 183 dollars. Yikes... But at least it's fixed now, lesson learned. Keep my Legacy remote away from me when I am handling smoke fluid bottles and maybe put it in a bag while I have smoke fluid in hand.

That's pretty spendy, close to a new remote price!