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Had the same happen with brand new polar express remote set right out of the box from amazon.
They sent me a replacement set. I just swapped engines and all was well. Even both remotes worked on the good engine. FWIW i took the broken engine apart before sending it back to see if maybe a lose wire or an easy fix. Nothing lose or broke. I figured the PCB was bad:The new lionchief PC board is the same size as the electronic e-units.fits in the same plastic holder as traditional e-units.It is all a one piece package.The board has all miniature plugs on it for the motor,speaker, chuff switch, and pickup rollers. So installing a new PCB would be very easy. Would have just ordered one ,but the polar one was out of stock. The board was around $45 I belive.
Check the lionel parts web sight and see if yours is avalible. I bet that you have a defective Lionchief PCB. If it is avalible the install seems very easy and you save lionel service fees and shipping by doing it your self. I it is still under warranty maybe they will just swap boards with you and let you install it yourself. Worth a try.
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