http://www.lionel.com/ContactUs/
By Phone or Fax
Phone: 586-949-4100
Fax: 586-949-5429
Lionel Customer Service Representatives (CSR’s) are available Monday through Friday 9am to 5pm EDT to answer general questions regarding products and services offered by Lionel.
When calling Lionel Customer Service at 586-949-4100 please follow the prompts on the phone to reach the service department. Extensions 9105 and 9106 are no longer valid extensions and will only delay you in reaching our staff.
To contact the Lionel Railroader Club please call 586-949-4100 and dial extension 9104 when the auto attendant answers.