Who says Lionel isn’t supportive of their customers? New to Base 3 and Cab 3, I’d set Wi-Fi to my home internet service. I quickly learned my WiFi signal wasn’t consistently connecting to my locos resulting in brief periods when I didn’t have control of my Legacy H10. Being a rookie with the new system, I thought I could quickly reconnect to WiFi by touching the WiFi signal indicator on my iPhone using Cab3. Catastrophic result! I was experimenting with speed control icons and inadvertently touched the accelerate icon just when I lost the WiFi signal. The loco slammed into a cabinet at high speed significantly bending the coupler between loco and tender, let alone significant damage to every circuit board on both units.
I contacted Lionel Service looking for troubleshooting advice, not realizing the extent of the damage. I fully expected to be referred to one of their out of warranty service centers, since I had originally purchased the H10 on eBay, a 2018 H10 purchased in 2024.
LIONEL OFFERED ME A ONE TIME COURTESY REPAIR AND REPAIRED THE EXTENSIVE DAMAGE FREE OF CHARGE!!
I have had Lionel trains since my childhood in the ‘50’s and recently renewed my interest in the hobby. My local Lionel service center in Phoenix, AZ, FunFactoryVintageTrains, suggested that I post this.
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