If these are new RMT Ore Car Trucks old ones must have been REALLY bad

I hope the other road names are not as bad but they’re probably the same.   It’s a shame the RMT cars were really nice in the past.

I spoke with Pat recently regarding my order of a couple of the new ore cars.  He was very enthusiastic about the new trucks.  I have a couple of the cars that had the really bad trucks - still waiting for the replacements to arrive - but have not had the same bad experience with the latest ones.  Have you shared your concerns with @PATSTRAINS or @RMT - Ready Made Trains?  If so, what did they say?

Hopefully they didn't use the same company that makes Menard's "new" metal trucks...

@Mallard4468 posted:

I spoke with Pat recently regarding my order of a couple of the new ore cars.  He was very enthusiastic about the new trucks.  I have a couple of the cars that had the really bad trucks - still waiting for the replacements to arrive - but have not had the same bad experience with the latest ones.  Have you shared your concerns with @PATSTRAINS or @RMT - Ready Made Trains?  If so, what did they say?

Pat's is not open yet.  I emailed Walter at RMT about the problem.

I thought at first maybe the old trucks were somehow on these which is why I posted a picture of them in the other thread.  Here is a closeup of a truck (one that does not have the wheel coming off).

Aren't those the same as the ones you have?  I also don't understand the coupler release tab.  It is right behind the air hose and cannot be pushed when the cars are coupled unless you break off the air hose first.

John

@Craftech posted:

Not open yet.  I thought at first maybe the old trucks were somehow on these which is why I posted a picture of them in the other thread.  Here is a closeup of a truck (one that does not have the wheel coming off).

Aren't those the same as the ones you have?  I also don't understand the coupler release tab.  It is right behind the air hose and cannot be pushed when the cars are coupled unless you break off the air hose first.

John

Here is a pic of my "new" and "old" trucks.  The tuscan colored car (top) is new, and the truck appears to be similar to yours.  The orange (bottom) car has the old troublesome truck.  My new ones have taken a few laps on a Fastrack loop without switches.

Re the uncoupling tab, it looks like it would be best to either use a remote uncoupler track or reach in there with a bamboo skewer.  There are very few couplers that I can operate with my fingers without knocking the car off the track anyway, so that part of the design doesn't bother me.

@Mallard4468 posted:

Here is a pic of my "new" and "old" trucks.  The tuscan colored car (top) is new, and the truck appears to be similar to yours.  The orange (bottom) car has the old troublesome truck.  My new ones have taken a few laps on a Fastrack loop without switches.

Re the uncoupling tab, it looks like it would be best to either use a remote uncoupler track or reach in there with a bamboo skewer.  There are very few couplers that I can operate with my fingers without knocking the car off the track anyway, so that part of the design doesn't bother me.

Thanks for confirming Mallard.   I can live with the coupler niggle but not with the wheels not staying on 3 out of 6 cars.  I wrote to Pat's asking for a full refund.  Maybe mine were an enigma, but a full half of them??? (although technically if there are two trucks per car it's 1/8th of them  ).

John

@Craftech posted:

Just received Strasburg Ore Car six car order from Pat's Trains yesterday after a two and a half year wait.  Ran them twice around grandson's 4 x 8 layout and in addition to all the cars bouncing through the Fastrak turnouts one was shorting out.  When I examined it I could see that one of the wheels was loose on the axle and wouldn't stay on the spline.

So I was curious to see if these were the new RMT trucks that were being installed (which caused some of the delay).  I posted it yesterday and Bill Henning confirmed that these are in fact the new trucks.

https://ogrforum.com/topic/can...0#185988372724276630

So I ran the other five around the track one more time and two more shorted out.  When I examined them TWO MORE wheels had come off the axles.  Mind you this is around the outer loop of the layout with 036 curves and 048 easements in addition to the fact that the wheels came off on the straightaway.

I cannot imaging how bad the old trucks were if these are the new design.  Hopefully I can get a full refund.

John

Hey, John

We are sorry you are having this issue. Please contact us and we will get you a return label for the 6 car set.  I can honestly tell you that we have sold over a thousand of the different varieties of ore cars and this is a first with this problem. We would be happy to replace the trucks with good ones if you desire or issue you a refund. We stand behind the product we sell. RMT is learning and making corrections to its product when a deficiency is found.

Thanks

Best Regards

Pat

PATRICK'S TRAINS

142 29TH ST

WHEELING WV 26003

304-232-0714

You could always ask permission to keep the good trucks and swap them out so only one or two cars have pairs of bad trucks, and then just return the bad cars or ask for replacement trucks.

I received my new ore cars with the new trucks. Look just like Mallard's.

I have been running them around my Fastrack layout that has o-36 and o-48 switches.  No issues, and all the wheel sets are firmly in place on the 6 cars.

@Craftech posted:

Thanks for confirming Mallard.   I can live with the coupler niggle but not with the wheels not staying on 3 out of 6 cars.  I wrote to Pat's asking for a full refund.  Maybe mine were an enigma, but a full half of them??? (although technically if there are two trucks per car it's 1/8th of them  ).

John

I went back and looked specifically at my Strasburg car, since the earlier problems were specific to certain road names.  No noticeable difference between that and my other new cars.  Good luck with a resolution on your cars, and I'm hoping that it's not a widespread problem.  Please post regarding any updates.

The cars look nice but when I see shiny wheels and oversized flanges that’s usually a sign of trouble for me.

@PATSTRAINS posted:

Hey, John

We are sorry you are having this issue. Please contact us and we will get you a return label for the 6 car set.  I can honestly tell you that we have sold over a thousand of the different varieties of ore cars and this is a first with this problem. We would be happy to replace the trucks with good ones if you desire or issue you a refund. We stand behind the product we sell. RMT is learning and making corrections to its product when a deficiency is found.

Thanks

Best Regards

Pat

PATRICK'S TRAINS

142 29TH ST

WHEELING WV 26003

304-232-0714

Thanks Pat,

Truly appreciate the CS.

I had sent a request before you posted this.  Much appreciated.  Maybe we can exchange trucks or even wheel sets if you have them??

Thanks,

John

@BenLMaggi posted:

You could always ask permission to keep the good trucks and swap them out so only one or two cars have pairs of bad trucks, and then just return the bad cars or ask for replacement trucks.

That's a great idea Ben.

Thanks

John

@Mallard4468 posted:

I went back and looked specifically at my Strasburg car, since the earlier problems were specific to certain road names.  No noticeable difference between that and my other new cars.  Good luck with a resolution on your cars, and I'm hoping that it's not a widespread problem.  Please post regarding any updates.

Follow-up:  Pat wants all six back.  He wants to document it with RMT, indicated that issue should not happen.  He said he would replace the trucks and send them back once he is finished documenting the incident.  I sent them back via return label he issued.   Great service.

John

I think you'll find that RMT is going the extra mile to insure satisfaction with the products.

I'm having the same problem, but not with ore cars; boxcars.

Recently received 3 RMT U.S. Navy box cars from Pat's Trains. On all three of them the roof walkway isn't secure and one it was totally loose inside the plastic clam shell. I contact Pat's Trains and he suggested I contact RMT - which I did (and cc'd Pat's Trains). Before I could get a reply from RMT, Pat's Trains sent me a label to send them back for repair (with my eye sight it's had to glue small things down).

I also received the Hennig's Trains anniversary boxcar manufactured by RMT. Couplers don't work at all! They are supposed to be sending me a return label to send it back so they can fix it.

I also had to send back to Mr. Muffins an RMT Soo Line Soo Locks anniversary boxcar. Same problem - couplers don't work. They are stuck closed (tried briefly to open them, but concerned I might break them while doing so).

I am concerned because I have quite a few more RMT rolling stock on pre-order. While I'm getting good response from the dealers I'm buying from, it's a hassled to have to take them to a shipping store to return.

We have been running a string of the new RMT ore cars, with the new trucks, here on the store layout, putting them through their paces. Haven’t had any issues at all.  Naturally, we don’t like seeing people having issues with any of the new cars but we will try to do our best to help fix any of them as other reputable dealers like Pat’s will do.

Thanks, the Crew at Henning’s Trains

They look great, Bill!

I received the 4 cars I ordered 2 from Pat's and 2 from Trainworld.

The L&NE from Pat's were good, I had to adjust one set of wheels but couplers work fine otherwise.

The LIRR cars from Trainworld had one broken side-frame where the axle sits so it will need to be exchanged. I also had to ream out the mounting hole on the other car so that the truck would turn freely.

I'm happy with them overall.

@RMT - Ready Made Trains- Walter- A suggestion. Please add a wrap around the cars inside the calm-shell. It would protect them better in shipping.
Keep up the good work, I'm sure the QC issues can be worked out.

Bob

Just a follow-up.

After sending back the six cars, Pat graciously replaced the three cars that had axles with loose wheels and shipped them back to me.  My curves are more than wide enough for these cars by the way.

The same thing happened on three more cars again so he gave me a refund.  Most people don't seem to have an issue with these cars, but I am glad to be rid of them.

And that's the difference from buying from a difficult dealer and a stand up dealer like Pat.

Really beautiful looking ore cars though.  Pretty disappointed they didn't work out for me.

John