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Lionel's website has been promoting 50% off parts orders this weekend.  Has anyone taken advantage of this promotion? It is supposed to be until 11:59 pm Sunday November 8.

Shopping carts yesterday were showing the discount. I placed a parts order today but did NOT receive the 50% discount. It's like their website stopped honoring the promotion before it was set to expire.

Has anyone else been successful?

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Last edited by GregR
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Originally Posted by J Daddy:

Unfortunately, the credit card is being billed the full amount, so I wrote a note to TalktoUs@Lionel.com with the list of parts I intended to order with a screen shot that shows the time and date. Will see what they say.

At the top of this thread, I posted a screen shot from the Lionel website where it states the sale is until 11:59 pm tonight. Then I went ahead and ordered. I'll have to chase after getting my money back tomorrow. I debated not ordering, but felt I would be in a better position if I went ahead.

Look at the bottom of the webpage for the NEWS link.
 
Here is a screen shot of the page...
 
Here is the link.  
 
 
Originally Posted by SAL9000:

Can someone post a link to the Lionel website that shows the discount? I've looked all over but can't find it. Screenshot helps but would be better if I had an actual link - have to spend quite a bit so the more evidence the better!

 

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Last edited by MartyE
Originally Posted by J Daddy:

The other question is I need to purchase some Vision Line Challenger parts that were missing on my locomotive... they are call only parts. tool box and scale pilot....

Hope I can purchase these too?

I have the same problem. There are many parts, particularly sound PCB's, which state "MUST CONTACT LIONEL TO ORDER". Hard to know how to handle this as the sale mostly occurs only when Lionel is closed for business and can't be called. 

Originally Posted by MartyE:
Look at the bottom of the webpage for the NEWS link.
 
Here is a screen shot of the page...
 
Here is the link.  
 
 
Originally Posted by SAL9000:

Can someone post a link to the Lionel website that shows the discount? I've looked all over but can't find it. Screenshot helps but would be better if I had an actual link - have to spend quite a bit so the more evidence the better!

 

image

 

Thanks - got my ~$500 order in - I hope they honor it! Huge savings!

Guys-

Just got off the phone and there was a glitch in the system which ended the part discount early in the week-end.

I phoned and was able to reestablish my order this morning with help from people @ Lionel with the 50% discount.

They were a huge help and sounded distressed with ton of orders coming in and they needed to be redone.

If you have an order in, phone and they will work it out for you. have your order number ready.

 

As usual great help from Lionel and they work it out in minutes...

 

Word to the wise, have the product numbers ready of the item you need repaired and the website open to confirm PN's. really made things easier...

Originally Posted by J Daddy:

Guys-

Just got off the phone and there was a glitch in the system which ended the part discount early in the week-end.

I phoned and was able to reestablish my order this morning with help from people @ Lionel with the 50% discount.

They were a huge help and sounded distressed with ton of orders coming in and they needed to be redone.

If you have an order in, phone and they will work it out for you. have your order number ready.

 

As usual great help from Lionel and they work it out in minutes...

 

Word to the wise, have the product numbers ready of the item you need repaired and the website open to confirm PN's. really made things easier...

 

Ditto. To those that had issues have your credit card handy when you call - they have to cancel the order and reenter with new (50% discounted) payment.

 

 

 

Last edited by SAL9000
Originally Posted by GregR:
Lionel's website has been promoting 50% off parts orders this weekend.  Has anyone taken advantage of this promotion? It is supposed to be until 11:59 pm Sunday November 8.

Shopping carts yesterday were showing the discount. I placed a parts order today but did NOT receive the 50% discount. It's like their website stopped honoring the promotion before it was set to expire.

Has anyone else been successful?

Interesting, we ordered parts 2 weeks ago and didn't get an email saying they were having a 50% off sale. As to going to the newly refurbished Lionel web site, it  is such a painful experience now we don't frequent it much anymore.

After I placed the order last night with Lionel I sent them an email through their "contact use".  I just finished reading the latest posts here and was reaching for the telephone to call them about my order, when the phone rang. It was a very nice young lady from Lionel calling about my order. They had re-entered it in their system with the 50% discount and she needed my credit card info as the original was voided.

 

I am very satisfied and happy with their pro-active response. 

 

Way to go Lionel.

 

 

Last edited by rb2hogger
Originally Posted by Matt Makens:

       

Yeah, I dont read all the posts especially those regarding a warehouse sale 1500 miles away form my house


       

I'm not sure Lionel makes a allot of money on the parts discount.  So you have to keep  the radar going on the dates. I keep a list going for this event!
Originally Posted by MartyE:
Already mentioned a few posts up.  Seems Lionel is even calling some folks to take care of them.
 
Originally Posted by gunrunnerjohn:

I saw in another forum that Lionel responded to someone and said they had a website issue Sunday and they would honor the discount.

 

 

Wow Super service! Reminds me of a skit that made me smile....

 

 

 

 

 

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