Lionel Service Center in the news

Hmmm, no mention of Mike Reagan...

Allan thanks for posting this. Very interesting especially since I have visited them. Great to see that they get some kind of recognition.

Nice article on a great facility. I enjoyed it.   Thank you for posting this. 

Well deserved accolade as their repair dept is top notch.  Oops I might have forgotten a period

OK, who is "Hull" that the author keeps referring to?

Interesting but the normal non train writer mistakes or wrong terms...but good story for the masses!!

That's what I was wondering as well.

Maybe he meant Hulk.

Phil Hull the new Head of Service.  He's been with Mike since Train America days.

Phil Hull is running the Canfield operation now.  Mike is in Concord, NC.

Phil is a great guy with lots of experience.  He also lives practically next door to OGR World Headquarters. 

And before everyone panics, Mike is still with Lionel. Last I (unofficially)  heard he is trying to track down and organize all their tooling. I believe that has already entailed a few trips to China

(Can you imagine seeing Mike walk through a crowd in China, talk about a size difference)

Any idea what Mike's title is now? 

Pete

All can be absolutely 100% certain that Mike Reagan is still with Lionel!  He does have some enhanced responsibilities.  More on that, from Mike, at the appropriate time.

Very interesting!  And their competitors....?

As nice as the article is featuring the Canfield operation, I'm amazed that the writer never introduced Phil Hull in the article.  Just jumping in referring to him as Hull is very confusing to readers (including myself) not "in the know".  When I see stuff like this, I find myself browsing back through the earlier part of the article wandering, "Where did I miss this guy's name and who he is?". 

It's possibly an oversight... or perhaps yet another example of how professional journalism standards have really become a lost art. 

David

Phil is a great guy and really knows his stuff about Lionel trains and repairs.

Great new job for Mike,too.  Maybe this will be the start of production moving back here to  the US.

Norm

One way to look at how smooth this has taken place is that the word got out to a few back at the April York about Mike moving to a new job. Yet there have still been constant posts here praising Lionel service since then. I would say that is a smooth and non-disruptive transition >

I guess the biggest difference would be you should probably not email Mike directly wondering about how your engine in Ohio is doing.

Don't forget Lionel Service department's up coming open house.  If you're anywhere in the area it's really worth your while to see it and talk to Phil (Hull), Brian, Dean and a host of other experts.  Actually, if it doesn't interfere with specific Lionel business, I expect that Mike Reagan will be there as well.

Date is:  Saturday, August 17;  8:00A to 5:00P.   Come early because I expect the place to be crowded.  Lot's to see and do.  Food avail.  Drawings and prizes.

Paul Fischer

I wonder if Mike transferred Elliot's "Bat Line" over to Phil, or if he just lets it ring now

Nice article. Phil Hull is very very knowledgeable, and in the past was quite accessible.

jackson

You can be sure that Mike will be on hand for the event. 

Keep in mind that this is Internet reporting, not professional journalism (which is also sadly lacking these days).  

Allan just because something is printed does not mean its professional journalism . The professional journalist died many years ago, now it's all about doing it on the cheap.

Isn't that pretty much what I said?  There are still a few "professional journalists" out there; you just don't often see them in our wonderful "new society."  

And it's not all about "doing it on the cheap."  In many cases there are other agendas at work, and sometimes it's just sloppy reporting because of the type of journalism being practiced today where immediacy trumps everything else.  You can thank the Internet for that.

But back to the topic:  Phil Hull is running the Canfield service facility, and it's in capable hands.

Phil is a bit quieter than Mike but service is indeed in good hands.

Thanks for post Allan!

I am always happy and proud actually to see Lionel in the news.  I'm a huge fan of their customer service.  

I just got my Linderbgh 460 Legacy PRR back from them. It was out of warranty. They fixed it by "replacing the locomotive". Techs comment said tons of problems inside from someone who did NOT know what there were doing.  He was 100% correct.  My wife and I are still laughing about comment. Price was very reasonable. I really screwed it up but they made me whole. They tell it like it is which is refreshing. 

OK, so is Mike still gonna do the Product and Service Videos?

Can Phil keep us entertained and in suspense as Mike always has?

Mike better be at the Open House as I want him to fix my stuck CAB-2 Button!

Yea that is like saying Teller is a bit quieter than Penn

But as long as the magic keeps happening, who cares

Phil is the man he converted/serviced many pieces for me thru the years and the crew gives great service.Great article thanks for sharing Allan!!!

Change is always hard!!!!!

..and Moe Green is OUT at the Tropicana.  Hyman Roth has been refused asylum in Buenos Aires.

David, I also went back thinking i missed who Hull was. My opinion is this was not an oversight since clearly identifying who the person heading up this repair center is, is journalism 101, not to mention the disservice to Phil.

So will Hull restart the Lionel Service Tech training that has been missing for about 3 years now?  G

 I hope so!

Didn't someone post that Mike R was NOT going to NC right after that open house in NC?

the likelihood of a rumor being true is directly proportional to how emphatically it is denied

I'll be interviewing Mike and J Don this afternoon from Chattanooga at the LCCA convention. Mike and I have already talked and he will be addressing some of this information today. So just put the rumor mill on hold for a few hours and check www.notch6.com around 7PM eastern tonight and most of your questions will be answered. 

Make sure you ask Mike if he will be at the Open House in August as I want to see him fix my CAB-2 Stuck On/Off Button by whacking it on a table!

1.  Mike WILL be at the August Open House.

2.  Mike DOES have new/additional responsibilities at Lionel and is now residing in Concord.

3.  Phil Hull DOES run the Customer Service operation in beautiful downtown Canfield.

All facts, no rumors.