Midge at MTH Customer Service

Midge is excellent, efficient, friendly and extremely helpful. 

I have known Midge for many years, almost as long as I've had MTH.   When I'd go to York, would always make it a point to stop by and say hello.  An outstanding employee!!! Dedicated to serving customers, and one of Mike Wolf's most valuable employees

I said it before, it's too bad any company needs to have a Midge.  Service should be handle all the same across the board.  Vendors really need to focus on that aspect of the business.

If it weren’t for Midge that place would fold.  Excellent person as she is a worker.   

What happens if she retires?

I have always had great service from Midge.

I was wondering the same thing, Feet!  I hope they have someone in the wings to give the same knowledgeable, rapid service!

Midge is great, I hope she gets a big Christmas bonus.

Let’s not forget Regina.  She has been a trooper also.  Spoke on the phone, and she like Midge are like the “Maytag repairman”.  Should have said repair person.  Kudos to both.

I hope Mike Wolf realizes what a valuable and first rate employee Midge is. She needs to be treated and receive pay and benefits commensurate with her huge contribution to his business.

MELGAR

I make it a point to stop by the MTH booth at York and tell them we appreciate their efforts.

Finding great employees/assistants is really difficult.

Then it becomes a two edged sword... the really superlative  "keepers" often move on.

Even when you can often match the a pay offer,  benefits and  future advancement potentials are much more difficult. 

Mike has a gem... hopefully he continues to recognize Midge's on-going  excellence and contributions. 

I'll just echo what everyone here has said...Midge is a superstar for MTH!!

Midge has (and does:-) one tough job!

Had my first dealing with Midge yesterday. What a pleasant and patient person to work with...and efficient too!  I told her about all the glowing comments posted about her on the OGR forum and she was flattered. Midge did tell me that she plans to retire next April after 19 years at MTH.

I totally agree Midge is the best most efficient lady in the world, and i have always thanked her for her expert service at MTH in YORK or when I went to tech school she knows her Job and will miss her when she retires but everybody needs to retire sometime and enjoy there retirement!

Especially Midge !  sincerely thank you Midge for your kindness and polite always!

Alan Mancus

@Jeff12 posted:

If it weren’t for Midge that place would fold.  Excellent person as she is a worker.  

Well, they could hire someone else to take her place, but....it wouldn't be quite the same. Kinda like....ya know...

@Henryjint posted:

Had my first dealing with Midge yesterday. What a pleasant and patient person to work with...and efficient too!  I told her about all the glowing comments posted about her on the OGR forum and she was flattered. Midge did tell me that she plans to retire next April after 19 years at MTH.

Well, it's kind of a forced retirement, MTH is closing!

Midge is the greatest!  What makes it more fun when I talk to her regarding orders is the fact that my lovely wife's nickname is also Midge.

I have always had the greatest respect for Midge.  Have known her for many years.  Midge fulfilled retail orders until recently when she also was given the duties of filling orders for MTH Techs.  Service because of her is fantastic.  Always say hello and chat when I go to York.  Midge is a valued asset to MTH.

I spoke with Midge about a Drawbar and during the conversation I ask her about what the  future of MTH and her. She commented that she had no idea yet and stated I belief she said she has been there 19 years. She is a wonderful lady.

Midge is an invaluable asset to MTH.  She is on the front lines of dealing with customers.  She has always provided me outstanding service.

@Jeff12 posted:

If it weren’t for Midge that place would fold.  

@feet posted:

What happens if she retires?

@Henryjint posted:

...Midge did tell me that she plans to retire next April after 19 years at MTH.

Wow, what a coinky-dink! She's retiring in April, and they decided to close the joint. Now we know the true backstory on the demise of MTH.

I'm really going to miss her.

@gunrunnerjohn posted:

I make it a point to stop by the MTH booth at York and tell them we appreciate their efforts.

Me too. I hope Midge and the rest of the MTH crew will attend York one last time so I can tell them what their company and their efforts have meant to me. I wonder which York will be the last for MTH. Just guessing and hoping that MTH will attend both in 2021 provided the pandemic doesn’t put a stop to it again.

Midge was kind enough to get authorization about 10 years ago for all new couplers for my 1998 20-6519 Amtrak Amfleet set which had started crumbling do to zinc pest rot.  I scanned the original receipt along with Emailing pictures to her.  This kind of service which was provided to me gave me faith in MTH along with all the members on the forum providing advice on fixing small issues.

Thank you so much Midge! 

I always made it a point to stop by and say hello.  She did say years ago that 2021 would be her retirement year.

Why should MTH spend the money to go to York when they're winding down?

Maybe to say good bye to all the folks who supported them over the years? I realize it’s a business for MTH but to some of us it’s more than that.

Midge has always been wonderful throughout the years and helped define MTH service. May she enjoy a long and healthy retirement.

The thought of one last York with MTH is a good one, let's hope it happens!

Midge is fantastic, simply the best!

Miketg

@RJR posted:

I always made it a point to stop by and say hello.  She did say years ago that 2021 would be her retirement year.

Why should MTH spend the money to go to York when they're winding down?

Uh, they won't.  I expect the industry will give Mike Wolf a fitting sendoff, probably at the April York.  MAYBE he will be there for the public to meet and greet, but maybe he would rather just move on??  The October York is already cancelled, and (assuming MTH in fact closes next MAY) why would they pay to go to the April York? 

And, Midge- sounds like she was a real asset.  But suggesting a bonus, or financial rewards?  From a company that is folding?  I don't think so.    On the other hand, if I was an MTH employee that was involved with buying/continuing a part of the business- I might find a place for Midge (IF she wants to keep working).