I have to return a product MTH sent recently but can't seem to find the email to get a Return Authorization Number. I tried to log into my MTH account to no avail. I do think it's my first login since the new MTH was formed. Might the old login be no longer in use?
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I believe you need to contact them as I'm pretty sure I changed my login for the new site.
Thanks John. They do not seem to have a phone number like the old days. I did send an email and hope to hear from them. There is a 30 day window for the return.
@Alentown posted:Thanks John. They do not seem to have a phone number like the old days. I did send an email and hope to hear from them. There is a 30 day window for the return.
I just hear back (immediately) from MTH...complete with RA number. Great communication. Thanks again.
So glad to hear. I think the people that gave up on MTH and sold their trains a couple years ago may be regretting it. They are the best in my collection. Keep us posted Chuck. Hope all works out well!
Brad
Great… I was there today doing warranty repairs. Will be back next week. At least 10 more waiting for me.
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