I received 2 flat cars w/F150 barrel/lumber load that had broken tailgates. I emailed Menards customer service to get authorization for return/exchange for 2 replacements. Ray at customer service informed me 2 replacements were being shipped to me and pass the damaged units on to someone I might know getting started in the hobby. One went to my neighbor who is 6 and has a 9x5 layout, the other to a gentleman just starting in the hobby who doesn't have a lot of extra income for the hobby.
Thank You Menards for excellent service, nicely detailed and affordable O scale products.
Thank You Again
Dana