Just noticed this info last night posted on the Lionel website:
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Wow that's pretty good news!
Thanks for posting Ed!
Thank you for posting this. I missed it.
Excellent news! And all in North Carolina! Just fantastic.
Most excellent news. I just caught that on the website this morning it must have been posted yesterday afternoon as I didn't notice it the morning.
I wonder when the Concord facility will have another open house?
Awesome! I need to order a bunch of parts!
This is a real compliment to the new senior management team at Lionel. No small task moving an entire service center with this volume and distance.
Great job, Lionel.
Looking forward to it, as I've got several parts I need to order. Good job, guys!
-Eric Siegel
Very good news.
Very cool, great job Phil and friends
Thanks for sharing this. I like when management sends out these kind of notes for a job well done. Way to go, Howard. Keep communicating with your customers. We appreciate it.
is there a new phone number for customer service?
This is great news, now Lionel is only a short drive away. I figered that the customer service employee's would be moving down to because most of ohio is moving down to this region I am one of them transplante's to and like it very much here, and I am shore they will to.I wonder if you would be able to drop off and pick up repair work and parts at Lionel or every thing is still mail order??
the news here is that they are not going to be late for individual customers, which i thought was a real possibility given the magnitude of what they were doing.
they will, i am sure, have quite a backlog once they start taking calls on 8/1.
Well done. Great job Phil.
This has been a difficult transition for a lot of these guys with Lionel. I'm pleased that it has finally been accomplished. More than that, I'm glad that Phil Hull has received the recognition that he deserves and hopefully he will continue to provide all of us with the kind of service that Lionel has worked so hard to accomplish.
I also want to recognize the service that Mike Reagan has given to Lionel over these last, what is it? (five maybe six years?) Mike took a struggling, incompetent service department with two month or more delays, into a quick turn around, less than one week, service for their customers. In addition, Mike developed a parts identification and numbering system that will eventually save Lionel, literally millions of dollars and offer their customers quick reference to any part for modern day trains. Now, he's working on new products to make sure they have the same, easy identification for future customers.
Lionel has certainly made a giant step for mankind for the future of this hobby. These two guys, plus the other guys that moved from Canfield, OH to Concord, NC will assure that all of Lionel's customer base will continue to be happy with the service offered.
We, here in Ohio, will miss them, terribly.
Paul Fischer
Great Job Phil and Mike!
Yes, Hope there will be an Open House this year!
Dennis
