A Big ShoutOut for Ken Bianco, Jr. at TrainWorld

You will never ever go wrong with Trainworld or Trainland.  The Bianco family will not let a faulty product out if they can help it, and if they do, they will make good on it - promptly.

Got a lemon that you bought from them?  Call them, email them and don't wait.  They will make it right.

That’s awesome. It’s nice to read a positive story once in a while. 

J. Motts, BMT-Express, I couldn't agree more. 

Trainworld and the Bianco family have twice replaced new defective engines with brand new ones for me.  Both times they sent an RMA.  They also had guys available to take me through all the steps necessary to be sure those engines couldn't be run properly.  Must be frustrating for them to have to deal with these defects, but they handle it as well as possible.

I added a complete double-tracked overhead layout, plus two upper-level mainlines for the table layout.  I bought so much stuff from Trainworld over three years, that I no longer have room for additions, haha.

Here is an MTH Premier F-3 NH ABA, on the floor before the small yard was ready to hoist onto the back of the overhead layout.  The rear A unit would not run with the lead A unit.  Since Ken replaced it, it's four motors and great looks make it the star of that main line.

I was excited to receive this MTH GP38, but it never ran at all.  It's replacement runs like a champ on the table layout.

I am a big fan of Trainworld, and I highly recommend them to all.

Jerry

JerryG posted:

J. Motts, BMT-Express, I couldn't agree more. 

Trainworld and the Bianco family have twice replaced new defective engines with brand new ones for me.  Both times they sent an RMA.  They also had guys available to take me through all the steps necessary to be sure those engines couldn't be run properly.  Must be frustrating for them to have to deal with these defects, but they handle it as well as possible.

I added a complete double-tracked overhead layout, plus two upper-level mainlines for the table layout.  I bought so much stuff from Trainworld over three years, that I no longer have room for additions, haha.

 

I was excited to receive this MTH GP38, but it never ran at all.  It's replacement runs like a champ on the table layout.

I am a big fan of Trainworld, and I highly recommend them to all.

Jerry

Ummmm... What Gp38? All I see is a Union Pacific GP20. am I missing something?

Yup. Trainworld is a great store.!

Great family and great store. I get most my new online orders from them. Cant beat there prices. Need to see at least one location in person some day. I belive they have two locations.

Guys, I can't agree more, they are top notch all the way.  I too highly recommend them.  I've also bought some HO stuff from them and the service was always fantastic.

Train World guys are wonderful. Did my first Williams order from them. Just listening to a guy from  Brooklyn, New York try to pronounce my street address was worth the call. We live on Puu Hale St. in Maui. Don

Since I  live in Kansas,( no , clickI have a 1500 mile love affair with Trainworld (no,  clicking my heels together doesn't work) They have a great website , they take care of problems fast and make them disappear and keep in touch with you concerning activity on situation at all phases. Everyone there is top drawer. 

They are my 1st call .

When I worked on Long Island, I used to visit Trainworld in Lynbrook all the time during lunch.  I would rather go and see the trains than eat.  And I really like eating

Horseshoe:  Haha, you guys kill me sometimes.  Yep, you're correct.  Like high school principals and local superintendents, (I'm happily retired for almost three years) it's hard to keep track of them as they go by.  I have lots of engines, on two separate layouts, including three GP38's.

Don't worry, you needn't check my spelling.  It's always spot on.

The UP GP20 (left consist) runs on this other main line, adjacent to the NH EP5.  Sorry, didn't feel like taking a new pic to prove it.

Enjoy.

Jerry    Tech School Guy

I ditto all of the above positive comments about Trainland/Trainworld. I especially like their policy to only charge the credit card when a backordered item becomes in-stock and ready to ship.  Even though most of my Lionel and MTH orders are up to a year out, I don't get hit with the charge up-front. This is a great business practice.

" Just listening to a guy from  Brooklyn, New York try to pronounce my street address was worth the call."

Musta been Frank!

I have dealt with Mr. Motts just over a year ago.  He is a wonderful person and I am sure that his uncle is a great guy as well.  Having said that, I am very happy that TrainWorld stepped up and did the right thing.  When all vendors are selling the same product for pretty much the same price, it is the vendor’s service and return policy that sets them apart.

TrainWorld obviously has a great reputation and this will only serves to increase the confidence of current and future customers.  The positive response to this thread well earned and richly deserved.

Too often this forum is used to express disappointment in products and service.  It is really refreshing to see the other side of the coin once in a while.

Hello Mr. Motts.