Pan Am Railways brought Matt Bown, the host of that show, to a Southwest Rail Shippers Association meeting in San Antonio the year after the show's first and only season. I had a chance to visit with Bown for a few minutes after lunch. He actually came across as a pretty down to earth kind of guy.
He was (and presumably still is) a Pan Am conductor in Maine. He wasn't at all hyper and "over the top" in person as he appeared in the show. When talking to him he said it was the producers idea to hype everything the way they did as it was thought this would make it more interesting for the average viewer.
If you've ever watched Railroad Alaska they have the same tendency to oversell certain things like ice jammed flangeways, an out of service switch or some of the products being hauled. In other words, a normal day on the railroad is turned into a suspenseful, nail biting experience.
For a rail fan or people knowledgeable about railroads, this kind of production is akin to fingernails on a blackboard but, to the average tv viewer, making a normal day on the railroad full of suspense is the only way to hold their attention and keep them watching.
Curt