Any Experience with Lionel Service and the Engine ID Issue?

I would get an RA from Lionel immediately and have them Fixed Properly, for the amount of money you paid, you deserve to have them working correctly. You can’t resell them to capture part of your investment, you can’t enjoy operating them on your layout the way they should be, You deserve better. I had to return my new Legacy F3 Sante Fe units and Lionel paid shipping both ways, now they run fantastic. I love Lionel and have spent many dollars on their products, they sincerely take good care of me. Your better to deal with Lionel directly than bother with your dealer. Happy Railroading. 

Called this Monday and Lionel issued RA and shipment label.   So Lionel covered shipping and customer service would was very courteous and easy process which was good. 

That’s why I love Lionel, they will take great care of you, and thanks for the notification. Let us know when they return. When I send my engines back for repair, I Triple package them, they return them the same way. Packaging is very important, trust me.  Good luck with your nice new diesels. 

Thanks for the replies! 

JJ , please keep us updated!

Larry, My experience with Lionel Service  is just the same as yours. The few things I have sent them came back with no problems and not one sent back! I’m going to send the one with no sounds back soon and wait a while for the other two. I’ve convinced myself long ago to be patient with these matters. The last thing I want on my gravestone is, “if only his train had worked out of box”!!! Nice layout by the way!